Registrar Patient Access - Hialeah Outpatient Ctr. (Per Diem, Days)

Nicklaus Children's Hospital•Homestead, FL

2d•Onsite

About The Position

The Registrar Patient Access representative greets patients and families in person or by telephone and obtains demographic, insurance, financial, medical, and identification information to schedule, pre-register, register, or check in patients. The role obtains authorizations and consents, collects payments when required, verifies payer information, and documents registration and collection activities in hospital systems. The representative supports outpatient services by directing families, monitoring patient arrivals, scheduling services, responding to inquiries, correcting registration errors, scanning documents, and coordinating with appropriate departments. The position requires compliance with HIPAA and EMTALA, protection of confidential information, and courteous communication with patients, families, and internal and external customers.

Requirements

At least 1 year of customer service experience.
Able to communicate effectively in English, verbally and in writing, in a clear, concise, and courteous manner.
Basic proficiency in Microsoft Office, including Word, Excel, and Outlook.
Able to accurately enter and interpret data.
Able to adapt and react calmly and pleasantly under stressful conditions.
Able to serve customers with courtesy and respect.
Able to learn and use system-wide hospital applications.
Able to maintain confidentiality of sensitive information.
Able to follow complex written or verbal instructions to solve problems.
Able to establish professional relationships and communicate effectively with internal and external customers.
Able to manage and use resources effectively to meet competing deadlines across a variety of tasks, problems, and projects.
Able to take and respond to assigned on-call shifts on weekdays, weekends, and holidays.

Nice To Haves

High school education or equivalent preferred.
1 year of experience in a healthcare environment preferred.
Fluency in Spanish strongly preferred.

Responsibilities

Greet patients and families in person or by telephone respectfully and empathetically; answer questions, address problems, and maintain open communication.
Comply with applicable governmental regulations, including HIPAA and EMTALA.
Interview patients and families to obtain demographic, payer, financial, medical, and identification information for scheduling, pre-registration, registration, or check-in.
Collect payments and provide receipts; notify patients and families of deductibles, co-payments, deposits, and out-of-pocket expenses.
Verify third-party payer information online or by telephone.
Obtain and document authorizations for hospital services and follow up until authorization is obtained.
Document activities in the computer system's Collection Notes file as appropriate.
Obtain necessary patient consents and advanced directives, and assist with or provide Living Will documents when appropriate.
Secure patient ID bracelets, ensure their accuracy, and obtain validation from the patient or legal guardian.
Direct families to appropriate facility locations by phone, text, email, or in person.
Verify that patients are accompanied by a legal guardian and notify Risk Management if a patient is present with someone other than the legal guardian for a non-emergent visit.
Notify management of insurance or financial discrepancies for approval.
Communicate with appropriate departments to address issues, questions, or patient special needs.
Obtain and validate prescriptions and clinical documents when appropriate.
Place and monitor outpatient arrivals using the patient tracking system.
Correct registration errors using the QA system.
Scan documents to the appropriate folder in the PEDS system.
Schedule hospital services as appropriate.
Triage incoming facility inquiries and route them appropriately.
Secure adult exemptions for outpatient procedures when necessary.
Identify duplicate financial and medical record numbers and handle them appropriately.
Perform manual downtime registration as needed.
Take and respond to on-call shifts as assigned on weekdays, weekends, and holidays.