Registrar Patient Access - W. Kendall (Per Diem, Days)

Nicklaus Children's Hospital•Miami, FL

About The Position

The Registrar Patient Access role greets patients and families in person or by telephone and helps schedule, preregister, register, or check in patients for services. The registrar gathers demographic, payer, financial, medical, and identification information; verifies insurance; obtains service authorizations and required consents; and collects payments when needed. The role communicates respectfully and empathetically, addresses questions and problems, and directs families to appropriate locations and departments. The position also documents registration and collection activity, secures and validates patient identification bracelets, handles patient records and supporting documents, monitors outpatient arrivals, corrects registration errors, and performs manual registration during system downtime. The registrar must follow applicable HIPAA and EMTALA requirements, maintain confidentiality, and may take assigned on-call shifts on weekdays, weekends, and holidays.

Requirements

At least 1 year of customer service experience.
Ability to communicate effectively in English, verbally and in writing, in a clear, concise, and courteous manner.
Basic proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to accurately enter and interpret data.
Ability to adapt and react calmly and pleasantly under stressful conditions.
Ability to serve customers with courtesy and respect.
Ability to learn and use system-wide hospital applications.
Ability to maintain confidentiality of sensitive information.
Ability to follow complex written or verbal instructions to solve problems.
Ability to establish professional relationships and communicate effectively with internal and external customers.
Ability to manage and use resources effectively while meeting competing deadlines across varied tasks, problems, and projects.

Nice To Haves

High school education or equivalent preferred.
At least 1 year of experience in a healthcare environment preferred.
Fluency in Spanish strongly preferred.

Responsibilities

Greet patients and families in person or by telephone in a respectful and empathetic manner, respond to questions or problems, and maintain open communication.
Comply with applicable governmental regulations, including HIPAA and EMTALA.
Interview patients or families to collect demographic, third-party payer, financial, medical, and identification information for scheduling, preregistration, registration, or check-in.
Collect payments and provide receipts.
Verify third-party payer information through the web or by telephone.
Obtain and document authorization for hospital services through the web or fax, and follow up until authorization is obtained.
Document activities in the computer system's Collection Notes file as appropriate.
Obtain necessary patient consents and advance directives, and assist with or provide a Living Will document when appropriate.
Secure patient identification bracelets, ensure their accuracy, and obtain validation from the patient or legal guardian.
Direct families to the appropriate facility location by phone, text, email, or in person.
Verify that patients are accompanied by a legal guardian and notify Risk Management if a patient is present with someone other than a legal guardian for a non-emergent visit.
Explain required deductibles, co-payments, and deposits, and advise or request payment for out-of-pocket expenses.
Notify management of insurance or financial discrepancies for approval.
Communicate with appropriate departments about issues, questions, or patient special needs.
Obtain and validate prescriptions and clinical documents when appropriate.
Place and monitor patients arriving for outpatient services using the patient tracking system.
Correct registration errors using the QA system.
Scan documents into the appropriate PEDS system folder.
Schedule hospital services as appropriate.
Triage incoming facility inquiries and route them appropriately.
Secure adult exemptions for outpatient procedures when necessary.
Identify duplicate financial and medical record numbers and handle them appropriately.
Perform manual registration during system downtime as needed.
Take and respond to on-call shifts as assigned on weekdays, weekends, and holidays.