Registrar Patient Access - Miramar Outpatient Ctr. (Per Diem, Days)

Nicklaus Children's Hospital•Fort Lauderdale, FL

2d•Onsite

About The Position

The Registrar Patient Access greets patients and families in person or by telephone and obtains the information needed to schedule, pre-register, register, or check in patients for services. This includes demographic, insurance, financial, medical, and identification information. The role obtains authorizations and consents, collects payments when required, and communicates financial responsibilities to patients and families. The registrar supports outpatient patient flow, directs families to appropriate locations, handles inquiries, and coordinates with other departments to address questions or special needs. The position also maintains accurate registration records and documentation, follows applicable regulations and confidentiality requirements, and performs manual registration during system downtime.

Requirements

At least 1 year of customer service experience.
Able to communicate effectively in English, verbally and in writing, in a clear, concise, and courteous manner.
Basic proficiency in Microsoft Office, including Word, Excel, and Outlook.
Able to accurately enter and interpret data.
Able to adapt and react calmly and pleasantly under stressful conditions.
Able to serve customers with courtesy and respect.
Able to learn and use system-wide hospital applications.
Able to maintain confidentiality of sensitive information.
Able to follow complex written or verbal instructions to solve problems.
Able to establish professional relationships and communicate effectively with internal and external customers.
Able to manage and use resources effectively to meet competing deadlines across varied tasks, problems, and projects.
Able to take and respond to assigned on-call shifts on weekdays, weekends, and holidays.

Nice To Haves

High school education or equivalent preferred.
1 year of healthcare environment experience preferred.
Fluency in Spanish strongly preferred.

Responsibilities

Greet patients and families respectfully and empathetically in person or by telephone, respond to questions or problems, and maintain open communication.
Comply with applicable governmental regulations, including HIPAA and EMTALA.
Interview patients or families to collect demographic, payer, financial, medical, and identification information for scheduling, pre-registration, registration, and check-in.
Collect payments and provide receipts.
Verify third-party payer information online or by telephone.
Obtain and document authorizations for hospital services through the web or fax and follow up until authorization is obtained.
Document activities in the computer system’s Collection Notes file as appropriate.
Obtain required patient consents and advance directives, and assist with or provide a Living Will document when appropriate.
Secure patient identification bracelets, confirm their accuracy, and obtain validation from the patient or legal guardian.
Direct families to appropriate facility locations by phone, text, email, or in person.
Verify that patients are accompanied by a legal guardian and notify Risk Management if a patient attending a non-emergent visit is accompanied by someone other than a legal guardian.
Explain deductibles, copayments, and deposits required for registration, and advise or request payment for out-of-pocket expenses.
Notify management of insurance or financial discrepancies requiring approval.
Communicate with appropriate departments to resolve issues or questions and accommodate patient needs.
Obtain and validate prescriptions and clinical documents when appropriate.
Place and monitor outpatient arrivals using the patient tracking system.
Correct registration errors using the QA system.
Scan documents to the appropriate folder in the PEDS system.
Schedule hospital services as appropriate.
Triage incoming facility inquiries and route them appropriately.
Secure adult exemptions for outpatient procedures when necessary.
Identify duplicate financial and medical record numbers and handle them appropriately.
Perform manual registration during system downtime as needed.
Take and respond to on-call shifts as assigned on weekdays, weekends, and holidays.