Registrar Patient Access - Miramar Outpatient Ctr. (Per Diem, Days)

Nicklaus Children's•Miramar, FL

1d•Onsite

About The Position

The Registrar Patient Access greets patients and families in person or by telephone, gathers the information needed to schedule, pre-register, register, or check in patients, and supports access to outpatient services. This includes collecting demographic, payer, financial, and medical information; verifying insurance; obtaining authorizations and consents; and collecting payments when required. The role also helps patients and families navigate the facility, responds to questions, coordinates with other departments, and maintains accurate documentation while protecting confidential information. The position complies with applicable regulations, including HIPAA and EMTALA, and uses hospital systems to document activities, track patients, correct registration errors, scan documents, schedule services, and perform manual registration during downtime. The schedule is per diem, days, with on-call shifts as assigned on weekdays, weekends, and holidays.

Requirements

At least 1 year of customer service experience.
Able to communicate effectively in English verbally and in writing, clearly, concisely, and courteously.
Basic proficiency in Microsoft Office, including Word, Excel, and Outlook.
Able to accurately enter and interpret data.
Able to adapt and react calmly under stressful conditions while maintaining a pleasant manner.
Able to serve customers with courtesy and respect.
Able to learn and use system-wide hospital applications.
Able to maintain the confidentiality of sensitive information.
Able to follow complex written or verbal instructions to solve problems.
Able to establish professional relationships and communicate effectively with internal and external customers.
Able to manage and use resources effectively to meet competing deadlines across a variety of tasks, problems, and projects.

Nice To Haves

High school education or equivalent preferred.
At least 1 year of experience in a healthcare environment preferred.
Fluency in Spanish strongly preferred.

Responsibilities

Greet patients and families in person or by telephone in a respectful and empathetic manner; respond to questions and problems and maintain open communication.
Interview patients or families to obtain demographic, payer, financial, medical, and identification information for scheduling, pre-registration, registration, or check-in.
Collect payments and provide receipts; inform patients or families about deductibles, co-payments, deposits, and other out-of-pocket expenses.
Verify third-party payer information by web or telephone and obtain, document, and follow up on authorizations for hospital services.
Document activities in the computer system’s Collection Notes file as appropriate.
Obtain necessary patient consents and advanced directives, and assist with Living Will documents when appropriate.
Secure patient identification bracelets, verify their accuracy, and obtain validation from the patient or legal guardian.
Direct families to appropriate facility locations by phone, text, email, or in person.
Verify that patients are accompanied by a legal guardian and notify Risk Management when a patient attends a non-emergent visit with someone other than the legal guardian.
Notify management of insurance or financial discrepancies requiring approval.
Communicate with appropriate departments about issues, questions, or patient special needs.
Obtain and validate prescriptions and clinical documents when appropriate.
Place and monitor patients arriving for outpatient services using the patient tracking system.
Correct registration errors using the QA system and scan documents to the appropriate folder in the PEDS system.
Schedule hospital services as appropriate, triage incoming facility inquiries, and route them appropriately.
Secure adult exemptions for outpatient procedures when necessary.
Identify duplicate financial and medical record numbers and handle them appropriately.
Perform manual registration during system downtime as needed.
Comply with applicable governmental regulations, including HIPAA and EMTALA.
Take and respond to on-call shifts as assigned on weekdays, weekends, and holidays.