Admissions Representative/Registrar - Per Diem

UHS•Palmdale, CA

7d•Onsite

About The Position

Palmdale Regional Medical Center, part of Southwest Healthcare and Universal Health Services, is seeking a per-diem Admissions Representative/Registrar. The role interviews patients, guarantors, or family members to collect information needed to register patients arriving for hospital treatment and collects patient financial responsibility at the time of service. Hours are varied and include weekends and holidays. The representative supports registrations for emergency, outpatient, and inpatient services. Responsibilities include accurately entering registration details, explaining admission documents and obtaining signatures, arranging and collecting payments, obtaining required insurance authorizations, transmitting and scanning documents, and validating physician orders before processing patients. The role works across Patient Access areas, maintains productivity expectations, and communicates professionally with patients, colleagues, medical personnel, and external representatives.

Requirements

At least two years of experience in a hospital or related medical field.
Knowledge of office procedures, telephone skills, medical terminology, typing, insurance requirements, and collection practices.
Ability to handle emergency and outpatient registrations and obtain required information.
Ability to communicate information to patients, medical personnel, coworkers, insurance company representatives, medical groups, and other interested parties.
High school graduate or equivalent.
Written and verbal communication skills.
Interpersonal skills.
Basic organizational and computer skills.

Responsibilities

Greet patients presenting to the Emergency Department or for outpatient and inpatient services professionally and courteously.
Interview patients or their representatives to obtain information needed to complete registration according to hospital policy.
Enter registration information accurately, including admission codes, demographics, and insurance details.
Present admission documents, explain their purpose, and obtain patient or representative signatures.
Ensure satisfactory financial arrangements according to hospital policy and collect applicable emergency department co-payments and cash deposits.
Contact HMOs or insurance carriers for required authorizations at the appropriate point in the registration process.
Fax inpatient and observation face sheets to assigned medical groups, independent practice associations, and insurance companies.
Scan required documents into the system.
Register patients using a computer on wheels and signature pads.
Validate physician orders for physician signature, date of service, patient name, diagnosis or symptoms, and procedure before processing patients.
Work in all Patient Access areas and maintain productivity levels established by the Admitting Manager or designated supervisor or lead staff.
Limit casual conversation during working hours and answer phones courteously and professionally.