Registrar Systems Analyst (EDP Systems Analyst I), Office of the Registrar

North Shore Community College•Danvers, MA

1d•Hybrid

About The Position

The Registrar Systems Analyst develops, documents, and improves processes in the Office of the Registrar. The role initiates data transfers between the Registrar’s Office and external vendors; administers immunization requirement processes and reporting; fulfills transcript and diploma requests; and supports transfer credit evaluation workflows. The analyst also maintains student files, performs data entry, and monitors records in the enterprise Student Database system, ensuring accurate data collection and integrity. The position provides secondary customer service for the Office of the Registrar through in-person transactions, phone and email inquiries, and on-campus events. It supports and administers assigned systems, helps implement system changes, maintains documented procedures, trains staff, and assists with student record and workflow processes. This is a 37.5-hour-per-week position based at the Danvers campus and/or in a hybrid arrangement. The schedule is Monday through Friday, 8:00 a.m. to 4:00 p.m. Occasional evening and weekend work may be required for assigned events. The position requires travel between campuses and to off-campus events. The stated salary is $2,651.24 biweekly ($68,932.24 per year), with fringe benefits.

Requirements

Associate degree and three years of experience, or a bachelor's degree or higher and one year of experience.
Strong computer skills, comfort with technology, and demonstrated accuracy in data entry.
Demonstrated experience performing detailed clerical processes.
Demonstrated experience supporting a variety of tasks in a high-volume environment.
Ability to communicate effectively and clearly, orally and in writing.
Ability to work occasional evenings and weekends.
Ability to commute between campuses and to off-campus events.
Successful experience interacting with culturally diverse populations.
Must pass a CORI/SORI and/or National background check as a condition of employment.

Nice To Haves

Experience in Admissions, Financial Aid, Registration, or Student Accounts at a community college.
Computer Science background.
Knowledge of data processing principles, practices, and terminology and their application in a higher education environment.
Experience coordinating vendor relations.
Knowledge of Banner or other integrated student database systems.

Responsibilities

Diagnose and troubleshoot technology needs independently or with Information Systems, stakeholder departments, and external vendors.
Recommend process changes to the Registrar Management Team and document standardized processes.
Maintain the library of standard operating procedures, update procedures, and train Registrar team members and related staff.
Draft and support Office of the Registrar forms as directed.
Administer assigned Office of the Registrar systems, provide technical support, process system changes, and assist with system implementations and setup.
Support student immunization record collection and reporting, including collecting documentation, conducting student outreach, and maintaining records.
Coordinate with the Health Professions division and scan, index, and archive immunization records; maintain SIS records to reflect student compliance and archive pre-vendor general immunization records as needed.
Monitor and support transfer credit evaluation from intake through posting and maintain transfer equivalency records in the transfer database.
Maintain student records according to data standards and identify and merge duplicate records.
Fulfill transcript and diploma requests and support SIS transcript and diploma integrations with external vendors.
Process Office of the Registrar forms and ensure their accuracy.
Monitor Registrar email accounts, respond to inquiries, answer phone inquiries, and provide customer service through in-person transactions and events.
Compose and distribute bulk correspondence and update and monitor Registrar web page content.
Identify and resolve National Student Clearinghouse errors as assigned.
Provide budget-related administrative support by preparing requisitions for department-controlled budgets using available digital tools.
Participate in assigned recruitment events, Orientation, and Commencement, which may take place during evenings or weekends.
Provide related task support to Office of the Registrar staff during peak periods.