Functional Analyst: Registrar Systems

Pima Community College District•Tucson, AZ

About The Position

The Registrar Systems Functional Analyst ensures the integrity, accuracy, and efficiency of systems supporting student records, academic processes, and regulatory compliance, including mandated reporting. Serving as a functional subject matter expert for Banner, Degree Works, and related Registrar Office technologies, the analyst provides systems analysis, troubleshooting, testing, and enhancements to support operational effectiveness. The role analyzes business processes, develops reporting solutions, and supports system improvements, integrations, and technology initiatives to improve service delivery and compliance with federal and state regulations. The position collaborates with Registrar Office leadership and staff, Information Technology, Student Affairs and Enrollment Management, Institutional Research, and other College departments. Responsibilities may vary by assigned Registrar Office functional area, with duties overlapping as needed to support operational continuity and effective service delivery. The work schedule is flexible and may include evenings and weekends. The position may include on-call rotation duties. Employees must live and work within Arizona. Selected candidates must successfully complete a background check.

Requirements

High school diploma and one to three years of related technical experience with applicable computer programs, relational databases, or programming languages; alternatively, an equivalent combination of certification, education, and experience sufficient to perform the essential duties.
Knowledge of applicable computer programming languages relative to the assignment.
Knowledge of computer and network operating systems.
Knowledge of project management principles, processes, and techniques.
Knowledge of regulatory compliance principles and practices.
Skill in organization, coordination, and management.
Skill in program development and process improvement.
Ability to adapt to a rapidly changing technical environment.
Ability to apply analytical and critical thinking skills, draw conclusions, and prepare accurate reports of results.
Ability to work independently and in a team environment.

Nice To Haves

Bachelor’s degree in Business Systems and Analysis, Computer Information Systems, or a closely related field of study.
Three to five years of related experience, including experience in a higher education setting within Registrar, Financial Aid, or similar college-wide departments.
Experience managing content across multiple communication channels, websites, intranets, or related technologies, including college catalog systems, knowledge bases, and web content management systems.

Responsibilities

Serve as the subject matter expert for the Banner Student Module in registration, academic history, curriculum, programs of study, faculty attendance, waitlists, prerequisites, and graduation functions, applying knowledge of relevant federal and state policies and system interactions.
Research, troubleshoot, and resolve complex student records and related issues involving Registrar Office systems, processes, and procedures.
Test, validate, and improve Registrar Office technologies, including Banner, Degree Works, SoftDocs, advising systems, communication platforms, webpages, and student portals; ensure functionality aligns with official College information, including the catalog and website.
Recommend operational and procedural improvements to eForms in SoftDocs, My Degree Plan, and Banner forms.
Investigate technical issues with College departments and software vendors, resolve system defects and functionality or upgrade issues, and maintain interoperability between Banner and third-party systems.
Manage mandated National Student Clearinghouse reporting, including scheduled enrollment and graduation reporting, data validation, and error reconciliation, to ensure accurate and timely reporting in accordance with federal requirements.
Collaborate with Registrar Office leadership to analyze and improve business processes, systems, policies, and procedures; conduct quality assurance reviews; recommend improvements; and develop procedural guidelines and user documentation.
Provide technical assistance and training to support effective use of Registrar Office systems and processes.
Maintain knowledge of applicable federal and state regulations and College policies, and incorporate changes into systems, operations, processes, and procedures to maintain compliance and safeguard student enrollment data and other Registrar Office records.
Participate in new Registrar Office system and upgrade projects by providing technical expertise in planning, implementation, and evaluation; act as project lead when assigned and coordinate activities and provide technical guidance.
Test and validate enhancements and customizations involving Banner, NSC reporting, and other Registrar Office systems; advise Registrar Office leadership on operational and procedural matters related to project objectives.
Develop, test, implement, and maintain scripts, interactive reports, and reporting tools, including ad hoc reports, to improve data access and use across College departments.
Retrieve, analyze, and interpret data and prepare analytical reports supporting operational efficiency, planning, and informed decision-making.
Assist with developing, maintaining, and coordinating Registrar Office communication plans and operational calendars throughout the student lifecycle.
Perform other duties and responsibilities as assigned or directed by the supervisor.