Analyst Functional Support

Enbridge • Gastonia, NC

1d • Hybrid

About The Position

EGNC’s Business Systems Support team is seeking a motivated, organized, analytical individual with strong problem-solving skills to provide functional ownership and ongoing support for Enbridge’s Maximo Enterprise Asset Management platform. The role helps maintain system stability and data integrity while partnering with Operations, Asset Management, Finance, and TIS to resolve issues, support system changes, and improve the user experience. It may also provide support for other Business Systems Support pillar applications, including LDF, ESRI GIS, Salesforce, and Arcos.

The position is office-based and involves regular use of computers and enterprise applications. It participates in an on-call support rotation for unplanned outages affecting Maximo-supported operations. Occasional field visits and stakeholder working sessions may be required. Work may involve time-sensitive incidents, production issues, and post-implementation stabilization. Functional access to Maximo, ServiceNow or an equivalent service-management platform, reporting tools, SharePoint, and test environments is required; additional access may depend on the role’s integration scope.

The stated base salary for US locations is $30–$34 USD per hour, based on candidate experience, skills, and internal equity. Enbridge offers a flexible benefits program and a hybrid FlexWork model for eligible employees, subject to role requirements.

Requirements

• Functional knowledge of Maximo or a comparable Enterprise Asset Management platform, including work management, asset, inventory, and inspection processes.
• Experience troubleshooting system incidents, analyzing defects, and resolving issues that affect business operations.
• Understanding of functional configuration, data stewardship, and maintaining accurate, consistent system information.
• Experience supporting system testing, including business-scenario validation, end-to-end workflows, and downstream impacts.
• Ability to collaborate effectively with Operations, Asset Management, Finance, TIS, and other cross-functional stakeholders.
• Clear communication of technical and functional information and ability to coach users with varying levels of system knowledge.
• Strong analytical, organizational, and continuous improvement skills, with the ability to manage competing priorities.

Responsibilities

• Provide functional support for Maximo incidents, service requests, and operational issues involving work orders, assets, inspections, inventory, labor, and financial integrations.
• Investigate complex Maximo defects and coordinate resolution activities across business, TIS, and integration teams.
• Complete approved functional configuration changes, controlled data updates, and bulk loads while maintaining data integrity across Maximo and connected systems.
• Support Maximo integrations with Finance, Oracle, GIS, CC&B, and reporting platforms, including transaction validation, error management, and exception resolution.
• Lead or contribute to Operational Readiness Testing and User Acceptance Testing for system enhancements, fixes, and sustainment releases.
• Coach, train, and provide functional guidance to field and office users; develop process documentation, job aids, and knowledge-transfer materials.
• Partner with stakeholders to identify continuous improvement opportunities and ensure Maximo processes support operational requirements.
• Provide functional support as needed for other Business Systems Support pillar applications, including LDF, ESRI GIS, Salesforce, Arcos, and related systems.
• Participate in an on-call support rotation for unplanned outages affecting Maximo-supported operations.
• Attend occasional field visits and stakeholder working sessions as needed to understand operational needs and system use.

Benefits

• Flexible benefits program with selectable coverage for health, dental, insurance, and disability.
• Paid maternity and parental leave: up to 20 weeks for birth-giving parents and up to 12 weeks for other eligible parents.
• Retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off, vacation, sick time, paid personal days depending on location, and paid holidays.
• Employee and Family Assistance Program.
• Wellness Program supporting physical, mental, social, and financial well-being.
• Eligible employees may have hybrid work options, a compressed work week, or flexible start and end times through FlexWork, subject to role requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed