Analyst Functional Support

Enbridge • Gastonia, NC

3d • $30 - $34 • Hybrid

About The Position

EGNC’s Business Systems Support team is seeking a motivated, organized, analytical individual to provide functional ownership and ongoing support for Enbridge’s Maximo Enterprise Asset Management platform. The role helps maintain system stability and data integrity while partnering with Operations, Asset Management, Finance, TIS and other teams to resolve issues, support system changes, and strengthen the user experience. It may also provide functional support for other Business Systems Support applications, including LDF, ESRI GIS, Salesforce and Arcos.

The position is office-based and includes participation in an on-call support rotation for unplanned outages affecting Maximo-supported operations. Occasional field visits and stakeholder working sessions may be required. Work can involve time-sensitive incidents, production issues and post-implementation stabilization. Functional access to Maximo, a service-management platform such as ServiceNow, reporting tools, SharePoint and test environments is required; access to additional systems may depend on integration scope.

Requirements

• Functional knowledge of Maximo or a comparable Enterprise Asset Management platform, including work management, asset, inventory and inspection processes.
• Experience troubleshooting system incidents, analyzing defects and resolving issues that affect business operations.
• Understanding of functional configuration, data stewardship and the importance of accurate, consistent system information.
• Experience supporting system testing, including business-scenario validation, end-to-end workflows and downstream impacts.
• Ability to collaborate effectively with Operations, Asset Management, Finance, TIS and other cross-functional stakeholders.
• Clear communication of technical and functional information and ability to coach users with varying levels of system knowledge.
• Strong analytical, organizational and continuous improvement skills, with the ability to manage competing priorities.
• Ability to meet the stated physical requirements, including typing and sitting at a computer for long periods, as well as the listed lifting, reaching, kneeling, visual and hearing requirements.

Responsibilities

• Provide functional support for Maximo incidents, service requests and operational issues involving work orders, assets, inspections, inventory, labor and financial integrations.
• Investigate complex Maximo defects and coordinate resolution across business, TIS and integration teams.
• Complete approved functional configuration changes, controlled data updates and bulk loads while maintaining data integrity across Maximo and connected systems.
• Support Maximo integrations with Finance, Oracle, GIS, CC&B and reporting platforms, including transaction validation, error management and exception resolution.
• Lead or contribute to Operational Readiness Testing and User Acceptance Testing for system enhancements, fixes and sustainment releases.
• Coach, train and provide functional guidance to field and office users; develop process documentation, job aids and knowledge-transfer materials.
• Partner with stakeholders to identify continuous improvement opportunities and ensure Maximo processes support operational requirements.
• Provide functional support as needed for other Business Systems Support pillar applications, including LDF, ESRI GIS, Salesforce, Arcos and related systems.
• Participate in an on-call support rotation for unplanned outages affecting Maximo-supported operations.
• Attend occasional field visits and stakeholder working sessions to understand operational needs and system use.
• Respond to time-sensitive incidents, production issues and post-implementation stabilization activities as needed.

Benefits

• Flexible benefits program with employee-selected coverage levels for health, dental, insurance and disability.
• Paid maternity and parental leave: up to 20 weeks for birth-giving parents and up to 12 weeks for other eligible parents.
• Retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off, vacation, sick time, paid personal days depending on location, and paid holidays.
• Employee and Family Assistance Program.
• Wellness Program supporting physical, mental, social and financial well-being.
• Eligible employees at Manager level and below may have FlexWork options, including working from home Wednesdays and Fridays, a compressed work week, or flexible start and end times, subject to role requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed