Functional Systems Analyst

University of Kansas•Lawrence, KS

About The Position

The University of Kansas Controllers Office Finance Help Desk seeks a Functional Systems Analyst to support the university’s financial systems. The position reports to the Functional System Manager and works closely with the KU Financial Management Systems (FMS) team, Procurement Services, and Accounts Payable, providing campus-wide functional support to all departments. The role provides end-user support for Oracle Financials in the Cloud (FITC) and Concur products (Expense, Request, and Travel), including real-time training, problem solving, functional troubleshooting, and responses to telephone and Help Desk inquiries. It also involves monitoring and troubleshooting supplier and order distribution issues, assisting with catalog maintenance and enablement, supporting staff across finance and procurement functions, and conducting system testing for features, upgrades, and issue resolution. The analyst participates in and provides end-user training, develops and edits instructional materials, and coordinates training delivery in individual, group, in-person, or virtual settings. The position also assists the FMS team with evaluating and testing scenarios related to updates, custom fixes, problem resolution, and enhancement projects. The work schedule is Monday through Friday, 8 a.m. to 5 p.m. The university may be unable to hire fully remote workers for this role who reside outside Kansas, and it cannot currently offer employment to candidates residing in California, Delaware, Idaho, or Minnesota.

Requirements

Bachelor’s degree in business, finance, information technology, or a related field from an accredited college or university and one year of professional accounting, procurement, or other experience in an automated business environment; or a high school diploma/GED equivalent and three years of professional work experience in Procurement, Accounts Payable, Supply Chain, Finance, or a related field.
One year of experience with Microsoft Office products, including PowerPoint, evidenced by application materials; samples of work may be requested.
Excellent written communication skills, evidenced by application materials and interviews.
Strong customer service skills and ability to communicate with a wide constituency of business partners and users, assessed through evaluation, interview, and work history.
Experience with Concur Expense, Request, and Travel.
Experience with Oracle Financials in the Cloud (FITC).
One year of Customer Service/Help Desk experience.
One year working as a trainer or regularly presenting information in an instructional environment.

Nice To Haves

Purchasing, Payables, or Information Systems experience at a college or university.

Responsibilities

Process Help Desk tickets and telephone inquiries requesting end-user assistance with Oracle Financials in the Cloud (FITC) and Concur Expense, Request, and Travel.
Provide real-time training, problem solving, and functional troubleshooting for end users.
Collect and analyze data related to central applications’ performance and pending upgrades as needed.
Collaborate with coworkers to monitor and troubleshoot supplier and order distribution errors and problems.
Assist with catalog-related issues, including enablement and maintenance, and help FMS, Payables, Procurement, and other support staff resolve problems.
Assist with system testing related to features, upgrades, and problem resolution.
Participate in and provide end-user training for FITC and Concur.
Develop and edit instructional materials and coordinate training locations and departmental training resources.
Deliver instruction to support staff, managers, researchers, and faculty through individual or group, in-person or virtual methods.
Assist the FMS team in evaluating and testing scenarios related to FITC updates, custom fixes, problem resolution, and enhancement projects.
Perform other duties as assigned.