Functional Analyst

Bellevue University•Bellevue, NE

1d•Onsite

About The Position

The Student Accounts Functional Analyst configures, maintains, and monitors tables and data in PeopleSoft Campus Solutions, particularly the Student Financials module, to support department operations and business objectives. The analyst researches and troubleshoots system errors, coordinates resolutions with Technology Support, tests upgrades and new processes, creates and runs reports, archives data according to retention policies, and develops metrics. The role also collaborates with other departments to ensure system modules are integrated correctly and provides departmental end-user support. The analyst serves as the key contact for TouchNet, the university’s payment gateway provider, including troubleshooting issues, maintaining user access and information, and coordinating with Workstation Support on payment-processing desktop software and credit-card reader hardware. The position leads or supports projects affecting Student Financials, including payment gateway and PeopleSoft maintenance and upgrades. New processes are first configured and tested in a TEST environment before being moved to production. The job requires occasional nights and weekend work from home when upgrades are installed and tested. The role is performed primarily in an office environment using a personal computer. Work may involve time-sensitive tasks, critical deadlines, and stressful situations. The office setting is usually quiet, while other settings may have moderate noise. The description notes that reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Requirements

Associate’s degree in Finance, Accounting, Information Technology, or a related field preferred, or four years of equivalent work experience.
Two years of experience in Accounts Receivable or equivalent education or training.
Commitment to quality and personal ethics, including maintaining confidentiality.
Interpersonal and communication skills and ability to work effectively in a team and with customers by phone, email, and face to face.
Attention to detail, accuracy, and ability to think and organize information systematically.
Ability to work in a fast-paced environment and prioritize multiple tasks.
Flexibility and ability to work at times under stressful, time-sensitive deadlines.
Functional project management skills.
Strong Microsoft Office knowledge and skills, including basic Word and intermediate Excel.
Ability to work nights and weekends from home when new PeopleSoft or TouchNet upgrades are installed and need testing.

Nice To Haves

Two years of PeopleSoft experience.
Experience with the PeopleSoft Student Financials module, Snagit tools, and Query.

Responsibilities

Monitor pre- and post-implementation problems and revisions.
Configure, maintain, and monitor tables and data in the PeopleSoft Student Financials module.
Set up billing and due-date calendars, adjustment calendars, term, course and transaction fees, term defaults, item types, general ledger interfaces, payment plans, communications, service indicators, and student groups.
Run tuition calculation controls and assign system security according to applicable rules and roles.
Process 1098-T forms in PeopleSoft and through the third-party provider ECSI.
Support TouchNet, including maintaining user accounts and updating required information.
Perform end-of-year activities and set up the system for new initiatives.
Create IQ Codes and maintain IQ Code and Service Indicator automation.
Coordinate with the IT Business Analyst on updated equations when tuition increases.
Run and update daily departmental metric reports and process daily reports.
Identify, research, and troubleshoot system errors and problems, coordinating with Technology Support for resolution.
Collaborate with other departments to troubleshoot their modules and ensure system integration.
Perform upgrade functions and testing to ensure system readiness for production; configure and test new processes in TEST before moving them to production.
Provide departmental end-user support.
Develop basic custom reports and run reports for management use.
Keep apprised of the area of expertise and network with the Higher Education User Group (HEUG) to identify system opportunities.
Serve as functional lead for projects affecting the Student Financials module, including Payment Gateway/TouchNet and PeopleSoft maintenance, PeopleTools, and system upgrades.
Identify failed daily system jobs and troubleshoot them in collaboration with Technical Support.
Complete internal tickets within 48 hours of receipt.
Perform other duties as assigned.