Analyst, Registrar Functional Business Process and Compliance

Broward College•Austintown, OH

3d•$44,907 - $53,327•Onsite

About The Position

Under limited supervision, this position supports research, analysis, planning, and improvement of functional solutions and system enhancements for Registrar business processes. The Analyst works with Registrar team leads to assess, develop, and support student reports, validate student data, and develop solutions. The position serves as a Registrar liaison for business processes and training, conducts complex functional analysis of student data, and supports collegewide Student Information System (SIS) operations. It monitors Banner SIS performance and data integrity, troubleshoots system gaps, and initiates solutions to support business compliance. The role also assists Student Support staff and Registrar administration with system functionality assessments, student-record audits, and process solutions. The position performs database and information-system maintenance, reporting, data accuracy audits, research, requirements gathering, system testing and implementation, and coordination with Information Technology and software vendors. It works with the Assistant Director, Functional Business Systems and Compliance, the College Registrar, and other College stakeholders on system improvements and integrations. The role is full-time, temporary, 40 hours per week, with a first-shift schedule that may vary and includes some evening or weekend hours and on-call rotation duties.

Requirements

Bachelor’s degree required; an equivalent combination of education and experience may be considered where applicable.
Two years of education and solutioning experience, including proficiency in system management, reporting, effective solutioning, and training.
Extensive knowledge of relational databases and reporting tools.
Working knowledge of research techniques and processes.
Ability to locate, interpret, accurately communicate, and synthesize a high volume of information.
Advanced ability with Microsoft Office products, particularly Excel and Word, as well as Access and SharePoint.
Ability to generate reports in College applications and Ellucian Banner Cloud Based SaaS System, including complex queries, data importing and exporting, and data analysis.
High degree of precision; strong organization, attention to detail, and ability to manage several projects simultaneously.
Solid interpersonal communication skills and ability to work with all levels of the College, including senior management and area or divisional staff.
In-depth functional knowledge and expertise in the area of specialization and general knowledge of related College areas.
Ability to perform complex administrative analysis with general supervision.
Strong diagnostic, analytical, and problem-solving skills.
Excellent coordination and communication skills, including the ability to influence decision-making at all levels.
Ability to plan and manage personal workflow, priorities, and results.
Ability to present and disseminate data to various audiences and interact and communicate effectively with the College community.
Advanced knowledge of computerized systems and multiple operating environments, including Microsoft Office products and specialized systems such as Ellucian Banner Cloud Based SaaS System.

Nice To Haves

Bachelor’s degree in business systems and analysis, information systems, data administration, or a closely related field.
Vocational or other training in systems processes, data management, or a closely related field, with multiple years of experience creating and managing reports.
Knowledge of student electronic-record principles and best practices.

Responsibilities

Develop functional solutions and collaborate with cross-departmental teams to improve business processes in compliance with applicable guidelines.
Analyze potentially fraudulent student records in the SIS and troubleshoot solutions with leadership and the IT department; make decisions and recommendations consistent with student-record management guidelines and best practices.
Prepare reports and lists for the Registrar’s operation and Student Services Division using Institutional Research, Banner Cloud Based SaaS System, and other databases.
Analyze reports to support area and divisional projects and goals, and conduct research to respond to internal and external inquiries.
Liaise with the AVP for Academic Affairs and College Registrar or operational designee on Information Technology projects to improve customer services.
Plan, test, and implement system enhancements and conversions; ensure they follow IT guidelines, meet or exceed user requirements, and are completed on time.
Contribute to project plans, target dates, and other aspects of assigned projects.
Maintain databases and information-management systems, including creating and updating records, correcting inaccuracies, and extrapolating data.
Lead research and resolution of system issues; work with technical areas to resolve system and process problems and serve as a liaison between the Registrar’s Office and Information Technology.
Work with the Assistant Director, Functional Business Systems and Compliance, to define user, system, and business requirements for new systems and enhancements, including functional and non-functional requirements and supporting artifacts such as process-flow diagrams.
Create reports to identify data points and student populations for data-accuracy audits and corrections.
Research technical questions and problems; contact software vendors about possible defects and resolutions for software upgrades and liaise with IT about defects.
Perform analytical work, including writing reports, gathering specifications, proposing solutions, analyzing and synthesizing information, and developing research strategies and methodologies for internal and external data sources.
Work with the Assistant Director, Functional Business Systems and Compliance, and Information Technology to ensure operability between Ellucian Banner SIS and third-party systems.
Perform other duties as assigned or directed by the supervisor.
Participate in on-call rotation duties and work some evening or weekend hours.