Residency Adviser, Office of the University Registrar

University of Washington Medical Center•Seattle, WA

3d•$54,072 - $57,528•Hybrid

About The Position

The Residency Adviser is part of the Office of the University Registrar’s Residency Team and determines student residency classifications for tuition purposes and eligibility for resident tuition waiver programs. The adviser counsels current and prospective students and their families about residency requirements, processes, and waiver programs. The role interprets Washington State statutes, administrative codes, federal laws, and university policy and applies them to individual circumstances and documentation. Professional judgment is used to make decisions, and residency denial decisions are referred to the University Registrar and University Residency Officer for approval. This is a regular, full-time position with a typical Monday–Friday schedule from 8 a.m. to 5 p.m. The position may be hybrid, with one day per week in the Office of the University Registrar in Schmitz Hall on the UW Seattle campus and four days remote. Student advising appointments are conducted on Zoom. When a telework agreement is in place, a home internet connection capable of supporting Zoom conferences is required. The adviser provides guidance on residency law and policy, assesses and processes residency applications and supporting documentation, coordinates application workflows and appeals, maintains records and statistical information, and contributes to campus and statewide training and process improvements. The position reports to the Residency Team Manager.

Requirements

Bachelor’s degree.
Two years of related experience, such as advising individuals through complicated processes, making decisions in accordance with state and/or federal laws, communicating decisions, and organizing records effectively.
Ability to interpret and apply Washington residency statutes, administrative codes, and relevant policies to individual circumstances.
A home internet connection capable of handling Zoom conferences is required when a telework agreement is in place.

Nice To Haves

Ability to provide student services in a higher education setting.
Experience using educational computer programs such as Slate, MyGrad, CollegeNet, SDB, or EARS.
Experience with systems implementation.
Experience with or interest in online research.
Strong written and oral communication skills.
Strong organizational skills, attention to detail, and documentation skills; ability to identify and resolve problems promptly, gather and analyze information skillfully, and work effectively in a fast-paced, collaborative environment.
Ability to exercise sound judgment, handle confidential information with tact, discretion, and diplomacy, and maintain strict confidentiality.
Experience using computer programs such as Microsoft Office Suite and Workday.
Commitment to diversity, equity, and inclusion and demonstrated ability to work successfully with a diverse student, faculty, and staff community.

Responsibilities

Advise and counsel current and prospective students and their families about Washington residency requirements, state law and policy, university processes, and waiver programs through email and Zoom.
Serve as the first point of contact for special residency populations, including UW Medical School applicants and non-U.S. citizens; explain applicable requirements, assess individual situations, and suggest courses of action.
Research and interpret state statutes and university policy when responding to residency questions, including through detailed and recurring discussions with students and prospective students.
Serve as a residency liaison among the Seattle, Bothell, and Tacoma campuses, and train admissions and residency staff on residency policy.
Coordinate with Admissions, Student Financial Aid, the Veteran’s Educational Benefits Office, Student Fiscal Services, and other offices on student residency issues; develop procedures to improve information flow across offices and campuses.
Present Residency Office policies and requirements at in-person events and participate in periodic online meetings of residency professionals from around Washington.
Review residency questionnaire applications, affidavits, and supporting documentation; interpret applicable RCWs and WACs and approve or deny residency requests based on the relevant requirements.
Compose and send detailed explanations when residency requests are denied, and update fiscal information in the student database for approved students.
Review applications and information for specialized programs, including UW Medical School applicants and resident tuition waiver programs.
Maintain residency records and stay current on changes to Washington residency laws, federal laws, and relevant interpretations; update the office website and contribute to statewide discussions and training.
Develop and update procedures to identify applicants who need further residency review.
Coordinate processing of residency questionnaires and affidavits, special tuition exemptions and waivers, and differential tuition waivers for staff and their families.
Collaborate with the Residency Team Coordinator and fellow Residency Adviser to coordinate office tasks, workload, and timely application review.
Coordinate records management, including preparation and retrieval of archived files, and assist with implementation of a new online application and filing system.
Collaborate with the Residency Team on website updates and direct student employees performing application intake, filing, and archiving duties.
Coordinate residency denial appeals, including contacting the Residence Classification Residency Committee, preparing student file summaries, supplying files and information, communicating timelines, and corresponding with students about committee decisions.
Coordinate residency judicial review with the University of Washington Division of the Attorney General’s Office and provide files and information.
Maintain statistics on residency applications, approvals, denials, dependency status, student class, waiver outcomes, and UW Medical School residency decisions; report information to internal and external agencies as appropriate.
Research requests and provide information to the University Registrar and University Residency Officer when requested.