Residency Adviser, Office of the University Registrar

University of Washington•Seattle, WA

2d•Hybrid

About The Position

The Residency Adviser is a full-time member of the University of Washington Office of the University Registrar Residency Team. Reporting to the Residency Team Manager, the adviser determines student residency classifications for tuition purposes and eligibility for resident tuition waiver programs. The adviser interprets Washington State statutes, codes, and university policy and applies them to individual student circumstances and documentation, using professional judgment. The adviser also advises current and prospective students about residency requirements, processes, and waiver programs. Denial decisions are referred to the University Registrar and University Residency Officer for approval. The position advises students and families, reviews applications and supporting documentation, maintains records and student fiscal information, coordinates application processing and appeals, and contributes to policy, procedures, website updates, training, and statistical reporting. Student advising appointments are conducted on Zoom. The position has a typical Monday–Friday schedule, 8 a.m.–5 p.m., and may be hybrid, with one day per week in the office and four days remote. In-office work is at Schmitz Hall on the UW Seattle campus. When a telework agreement is in place, a home internet connection capable of supporting Zoom conferences is required.

Requirements

Bachelor’s degree.
Two years of related experience, such as advising individuals through complicated processes, making decisions in accordance with state and/or federal laws, communicating decisions, and organizing records.
Strong written and oral communication skills.
Organizational skills, including attention to detail and documentation; ability to identify and resolve problems in a timely manner and gather and analyze information skillfully.
Ability to work effectively in a fast-paced, collaborative environment.
Ability to exercise sound judgment and handle confidential information with tact, discretion, and diplomacy while maintaining strict confidentiality.
Commitment to diversity, equity, and inclusion, with the ability to work successfully with a highly diverse student, faculty, and staff body.
When working remotely under a telework agreement, a home internet connection capable of handling Zoom conferences is required.

Nice To Haves

Ability to provide student services in a higher education setting.
Experience using educational computer programs such as Slate, MyGrad, CollegeNet, SDB, or EARS.
Experience with systems implementation.
Experience with or interest in online research.
Experience using computer programs such as Microsoft Office Suite and Workday.

Responsibilities

Advise and counsel current and prospective students and their families about Washington residency requirements, state residency law and policy, UW residency processes, and waiver programs via email and Zoom.
Serve as the first point of contact for special residency populations, including UW Medical School applicants and non-U.S. citizens, and explain population-specific requirements.
Research and interpret state statutes and university policies as they apply to individual student situations, explain requirements, and suggest courses of action.
Act as a residency liaison among the Seattle, Bothell, and Tacoma campuses, and train admissions and residency staff on residency policy.
Coordinate with the Office of Admissions, Office of Student Financial Aid, Veteran’s Educational Benefits Office, and Student Fiscal Services on residency issues.
Develop and implement procedures to improve information flow across offices and campuses.
Present residency policies and requirements at in-person events and participate in online meetings of Washington residency professionals.
Review residency questionnaire applications, affidavits, documentation, institutional information, and specialized-program applications; determine eligibility and approve or deny residency and waiver requests according to applicable laws and regulations.
Compose and send detailed explanations of residency denials and update student fiscal information for approved applicants.
Maintain records of residency change requests and changes to Washington residency laws; keep current on relevant state and federal law and legislative or policy interpretations.
Maintain and update the office website and contribute to statewide discussions and training on residency requirements and procedures.
Develop and update procedures to identify applicants needing further residency review.
Coordinate processing of residency questionnaires, affidavits, tuition exemptions, and waivers; coordinate office tasks and workload with the Residency Team Coordinator and fellow adviser to support timely processing.
Coordinate file organization and records management, including archiving, retrieval, and preparation of archived files; assist with implementation of a new online application and filing system.
Collaborate with the Residency Team on website updates and direct student employees performing application intake and filing or archiving duties.
Coordinate residency denial appeals, contact the Residence Classification Residency Committee, prepare student file summaries, provide files and information, communicate timelines, and inform students of committee decisions.
Coordinate with the UW Division of the Attorney General’s Office on residency judicial reviews and provide files and information.
Maintain and report statistics on residency applications, decisions, dependency status, student class, waiver recipients and denials, and UW Medical School residency approvals.
Research requests and provide information to the University Registrar and University Residency Officer when requested.