Registered Nurse Triage/Oncology Call Center - M-F (8-4:30)

Toledo Clinic•Maumee, OH

About The Position

The Registered Nurse provides professional nursing care in an outpatient oncology setting according to established standards and practices. The nurse assists physicians and staff in coordinating patient care and serves as a primary liaison among patients, staff, and physicians. The role provides comprehensive care for oncology patients, including triage of clinical phone calls, continuity-of-care coordination, and coaching for patients, families, and caregivers about care plans and self-management. The nurse supports timely access to care by coordinating with the call center, families, providers, and other staff, and demonstrates respect, integrity, innovation, and compassion. The position provides clinical support by addressing calls and clinical issues received through the call center; educating patients and families; coordinating with providers, triage staff, and care navigators; reviewing records and test results; managing inbox tasks; calling in prescriptions and refills per provider orders; and completing patient education and other care-related work. Duties also include supporting research activities, completing indigent drug forms, making community-resource referrals, assisting with insurance and disability claims, and maintaining patient confidentiality. The nurse may be asked to work at any of the organization’s offices as directed by team physicians. The role may include care coordination and transition-of-care duties, such as post-hospital or emergency department follow-up, participation in interdisciplinary team meetings, collaboration on discharge and transition planning, medication review and reconciliation, follow-up coordination, EHR documentation, and referrals to social work, palliative care, or hospice as indicated. The nurse helps ensure that patients, families, and caregivers understand care plans, medications, tests, referrals, and services. The nurse attends nursing meetings, maintains required certifications, and may serve as a computer-system super-user. The position requires effective communication, initiative, adaptability, teamwork, respect for cultural diversity, and protection of patient privacy.

Requirements

Licensure as a Registered Nurse.
Ohio RN license required.
Excellent communication and interpersonal skills.
Consistently arrive at work on time in professional attire and complete tasks within established time frames.
Adaptability to expanded roles and ability to work effectively amid constant change, problems, unexpected interruptions, and pressure to deliver results.
Ability to establish and maintain effective working relationships with physicians and non-physician support staff.
Knowledge of computer systems and applications.
Working knowledge of clinical IT applications.
Excellent written and verbal communication skills, including assertive communication when addressing concerns or problems.
Ability to perform job duties effectively with minimal direction.
Ability to maintain patient confidentiality and understand authorization requirements for disclosures outside payment, treatment, or healthcare operations.
Respect for cultural diversity among patients, staff, and visitors.

Nice To Haves

Two or more years of nursing experience preferred.
Oncology experience preferred.
Knowledge of professional nursing theory, regulations, and practices for providing and evaluating patient care.
Knowledge of common safety hazards and precautions for maintaining a safe work environment.
Knowledge of chemotherapy and biotherapy to provide and evaluate response to therapy and promote a safe work environment.
Thorough knowledge of chemotherapy drugs, side effects, and treatment regimens.
Skill in applying and modifying professional nursing principles, methods, and techniques to provide ongoing patient care.
Skill in identifying problems and recommending solutions.
Skill in preparing and maintaining records, writing reports, and responding to correspondence.
Ability to maintain quality-control standards.
Ability to react calmly and effectively in emergency situations.
Ability to communicate clearly and effectively verbally and in writing.

Responsibilities

Address clinical calls and issues received through the call center.
Educate patients and families about diagnostic procedures, medications, nutrition, and health maintenance as needed.
Coordinate with providers and clinical triage staff to follow patients’ treatment plans.
Work with care navigators to obtain referrals that meet patient needs.
Maintain and review patient records, charts, and other pertinent information.
Call in patient prescriptions and refills per provider order.
Review laboratory and X-ray results and take appropriate action.
Work on inbox tasks for the Triage RN, assigned providers, and others as appropriate.
Complete new-patient education sessions as needed.
Assist clinical research coordinators in identifying and working up potential protocol patients, and follow research protocols as directed.
Complete and submit indigent drug forms for appropriate patients.
Respond to or refer incoming patient treatment-related phone calls.
Instruct patients and families regarding medications and treatment.
Maintain patient confidentiality and limit disclosures of personally identifiable health information to the minimum necessary for quality care.
Refer patients to community resources as required.
Seek appropriate tasks when primary tasks are complete and assist co-workers as needed.
Work in any of the organization’s offices as directed by team physicians.
Assist patients and families with processing insurance and disability claims as needed.
Coordinate patient activities and use of services as a key contact among patients, primary care physicians, and the extended care team.
Contact patients, families, and caregivers after hospital stays or emergency department visits to discuss discharge planning and educational needs; participate in interdisciplinary team meetings as needed.
Collaborate with hospital discharge planners and make recommendations about transition services and social determinants.
Support oncologists and primary care physicians or hospitalists involved in discharge planning.
Communicate transition plans, barriers, and recommendations to the oncologist and care team.
Coordinate with the Transition of Care team on medication review and reconciliation, post-discharge services, and follow-up appointments with primary care providers.
Complete transition-of-care documentation in the EHR and make referrals to social work, palliative care, or hospice as indicated.
Ensure patients, families, and caregivers understand condition management, medications, tests, referrals, and services.
Attend nursing meetings to expand oncology nursing knowledge and maintain certifications required for the position.
May serve as the computer-system super-user.
Communicate effectively, participate in committees as requested, contribute ideas and projects that enhance patient care, and work effectively as a team member.
Demonstrate sensitivity to the cultural diversity of patients, staff, and visitors.
Perform other duties as assigned.