Registered Client Service Associate - Hunt Valley, MD

Raymond James • Hunt Valley, MD

1d • Hybrid

About The Position

Raymond James is seeking a motivated, detail-oriented Registered Client Service Associate to provide high-quality administrative support to Financial Advisors, prospective and existing clients, and branch staff. The position supports a high volume of client interactions across phone, email, in-person, virtual, and mail channels, and requires organizing and tracking detailed tasks as priorities and deadlines change in a fast-paced environment. The role is based in Hunt Valley, Maryland, and follows a hybrid workstyle, with travel of less than 25%.

Requirements

• High school diploma or equivalent; completed high school education is required.
• One or more years of securities industry or related work experience is preferred; the posting lists general experience of 13 months to 3 years.
• SIE required unless an exemption or grandfathering applies.
• Series 7 required.
• Series 63, 65, and/or 66 as required by state.
• Knowledge of managed account platforms, investment concepts and practices, financial markets, financial products, industry regulations, and trading terminology.
• Knowledge of general office practices and procedures, company structure and policies, and the firm's mission and strategies.
• Experience with CRM or similar contact management software, goal-planning software, and Excel, including developing spreadsheets and ongoing reports.
• Ability to communicate effectively with clients across in-person, virtual, phone, email, and mail channels, and with organizational levels both orally and in writing.
• Ability to use standard office equipment and software applications to produce correspondence, reports, electronic communications, spreadsheets, and databases.
• Ability to analyze and research account information and use mathematics sufficient to process account and transaction information.
• Ability to organize and track multiple detailed tasks amid changing priorities and deadlines, identify time-sensitive items, and assess competing priorities.
• Ability to take initiative, follow up on submitted items, ensure completion, and resolve errors, questions, or concerns.
• Ability to handle stressful situations and provide calm, professional, high-level customer service.
• Ability to analyze problems and establish solutions in a fast-paced environment.
• Ability to work independently and as part of a cohesive team.
• An equivalent combination of experience, education, and/or training may be accepted as approved by Human Resources.

Nice To Haves

• One or more years of securities industry or related work experience is preferred.

Responsibilities

• Serve as a first point of contact for daily client interactions, including basic inquiries, quotes, and meeting scheduling.
• Provide support to Financial Advisors and the branch office, working independently and as part of a team.
• Onboard new clients, open client accounts, and research client and security information using internal databases and other technologies.
• Keep client information and documentation current with firm and industry requirements, rules, and regulations.
• Process and monitor asset transfers to confirm assets and cost basis were received successfully.
• Monitor available cash awaiting investment, run weekly cash and cash-equivalent reports, and contact clients about investment opportunities.
• Review, assess, and respond to corporate action items and client account alerts.
• Prepare financial reports, spreadsheets, and other materials for client meetings.
• Input orders and rebalance portfolios on behalf of Financial Advisors.
• Create and maintain records and files using CRM software.
• Assist Financial Advisors with marketing efforts, including seminars and other client-facing events.
• Participate in available training, cross-training, and educational or professional development opportunities to stay current on firm and industry policies and procedures.
• Perform other duties and responsibilities as assigned.

Benefits

• Medical, dental, and vision coverage may be included.
• Life insurance may be included.
• Critical illness and accident insurance may be included.
• Disability benefits may be included.
• Retirement savings may be included.
• Paid time off, including vacation, holidays, and sick leave, may be included.
• Parental leave may be included.
• Additional compensation may include cash or equity, discretionary bonuses, or commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED