Regional Workplace Manager

JLL • San Francisco, CA

7d • $110,000 - $130,000 • Onsite

About The Position

JLL is hiring a Regional Workplace Manager to oversee workplace experience and facilities services for a client account in its Technology Vertical. The client is a global software company. Based on-site in San Francisco, the role works closely with JLL account leadership and the client’s Workplace Experience team to deliver consistent, high-quality experiences across U.S. sites and meet or exceed contract performance requirements. The manager is accountable for operational performance, financial plans, client satisfaction, compliance, service improvements, and identifying opportunities to grow the account. The role includes occasional travel to other client sites in California, Washington, Utah, and New York, and reports to the Global Performance and Operations Lead.

The position leads regional facilities and soft-services teams, develops strategic operating plans aligned with client objectives, and ensures delivery of contract requirements, operational uptime, cost savings, energy reduction, and service improvements. It also manages client relationships, budgets and forecasts, workplace inspections, service-provider performance, risk and safety compliance, and team development. The role is on-site Monday through Friday, 8:00 AM to 5:00 PM. The stated compensation range is $110,000–$130,000 per year.

Requirements

• Bachelor’s degree in Facility Management, Business Administration, Finance, Project Management, Engineering, or a related field, or equivalent professional experience with advanced knowledge of Workplace Experience and Facilities Management best practices.
• 10+ years of progressive experience in facilities and operations leadership, including responsibility for leading high-performing teams in a service-oriented environment.
• Experience using a proactive, transparent “no surprises” communication approach to keep stakeholders informed and engaged.
• Working knowledge of commercial real estate fundamentals, project management methodologies, and real estate finance principles.
• Demonstrated success developing and executing strategic operating plans, establishing performance standards, and driving measurable business outcomes.
• Client relationship management skills, including the ability to manage relationships upward and downward in complex organizational structures.
• Strong analytical, problem-solving, and crisis-management capabilities, including assessing situations quickly, gathering relevant data, and developing solutions under pressure.
• Technical proficiency with standard computer applications and G-Suite tools.
• Authorization to work in the United States without visa sponsorship.

Nice To Haves

• Recognition as a thought leader in facilities management or workplace experience, with a history of influencing best practices.
• Exceptional team-building skills and the ability to motivate, develop, and challenge team members.
• Advanced time-management and delegation skills, including successfully managing competing priorities in fast-paced, matrixed environments.
• Polished, credible communication skills, including preparing concise, high-impact updates for senior executive audiences.
• Excellent interpersonal skills and a demonstrated ability to build trusted relationships across diverse stakeholder groups.

Responsibilities

• Partner with JLL account and global leadership to develop an integrated facilities management strategic operating plan aligned with the client’s real estate and business objectives.
• Lead and develop high-performing Facilities and Soft Services teams, fostering continuous improvement, innovation, engagement, and staff development.
• Manage regional workplace experience and facilities activities across JLL-managed properties, ensuring contract compliance and achievement of performance specifications.
• Oversee continuous improvement initiatives and contribute to account and departmental strategic planning.
• Coordinate communications across regions and with client contacts, including service outages and scope gaps; lead root-cause analysis to prevent recurring service failures.
• Contribute to annual operating plans and manage expenses and capital within approved budgets; prepare forecasts and communicate planned or unforeseen expenditures.
• Develop client relationships and work with the client’s Workplace Experience team to exceed service expectations and deliver the annual plan.
• Identify account growth opportunities, articulate value propositions, and support their implementation across the portfolio.
• Lead facilities teams in meeting agreed building and site standards, and coordinate consistent service delivery with Concierge and Events teams.
• Conduct regular workplace inspections and ensure work items are appropriately assigned through the JIRA service desk.
• Recommend workplace asset replacement and refurbishment in line with lifecycle and workplace-condition requirements, in coordination with the client Workplace Experience Projects Lead.
• Manage complaints related to provider-managed services such as cleaning, food and beverage, waste management, and front-of-house services.
• Ensure compliance with applicable occupational health and safety, environmental, and risk management policies and procedures.
• Help achieve portfolio growth and profitability, retain existing business lines, and expand services or geographic coverage with the client.
• Maintain accounts receivable below 60 days payable and compile financial commitment data for the annual property budget process.
• Review operating expenses and implement appropriate cost savings in alignment with asset objectives and client initiatives.
• Prepare recommendations and obtain client approval for property costs within delegated authority; share information about other JLL service lines that can support client delivery.
• Manage direct reports, including motivation, engagement, personal development, succession planning, compensation planning, and measurable career-development plans.
• Advance diversity and inclusion priorities through hiring, rotation, and promotion decisions.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Manager