Regional Manager, Workplace - Americas

Infoblox•Tacoma, WA

2d•Hybrid

About The Position

Infoblox is hiring a Regional Manager, Workplace - Americas for its Workplace Operations & Events team in Tacoma, Washington. Reporting to the Director, Global Workplace Operations and Events, this role leads workplace strategy and operational excellence across the United States, Canada, and Latin America. The manager oversees facilities, workplace services, employee engagement, health and safety, and events, partnering with regional workplace leaders and global stakeholders to advance a consistent, data-informed workplace strategy. The role works across Facilities, Corporate Real Estate, People & Places, IT, Security, Procurement, Finance, Legal, DEI, Benefits, ERGs, and business teams to create a scalable operating model for safe, inclusive, efficient, and engaging workplaces. It combines strategic leadership, operations, change management, budget and project oversight, and practical use of AI-enabled tools to improve productivity, service delivery, analytics, automation, and decision support. The first-year priorities include assessing current workplace operations across the Americas; defining a regional operating model, governance, and roadmap; establishing KPI dashboards and advancing an AI-enabled use case; and building an annual regional engagement and events calendar. The role will then operationalize standardized processes and demonstrate measurable improvements in workplace service, efficiency, employee experience, vendor performance, risk management, budget visibility, and portfolio planning.

Requirements

12+ years of progressive experience in workplace operations, facilities management, corporate real estate, employee experience, hospitality, events, EHS, or a related function, including experience managing delivery across multiple sites or a regional portfolio.
Demonstrated success managing workplace operations across multiple locations, countries, business groups, or a geographically distributed portfolio.
Ability to execute operational plans and service standards, maintain effective processes, and recommend practical improvements within established policies and business priorities.
Strong knowledge of facilities operations, workplace services, vendor and contract management, space planning, occupancy and utilization, office projects, budget management, employee engagement, events, EHS, and business continuity.
Experience managing office openings, relocations, renovations, expansions, fit-outs, or other workplace and real estate initiatives to approved scope, schedule, and budget, in partnership with relevant teams.
Ability to work effectively with senior leaders and cross-functional teams, influence without relying solely on formal authority, and make sound operational decisions in changing or ambiguous situations.
Experience using workplace management, service-management, collaboration, analytics, and reporting tools such as Kadence, ServiceNow, Envoy, OfficeSpace, Microsoft 365, Teams, SharePoint, Power BI, or comparable platforms.
Practical experience applying AI-enabled tools or automation to improve productivity, reporting, knowledge management, employee support, workflow efficiency, analytics, or decision-making, with sound judgment regarding accuracy, privacy, security, and human oversight.
Excellent communication, presentation, negotiation, organizational, financial, and project-management skills, with the ability to work across cultures, time zones, and local requirements.
Bachelor’s degree in business, operations, facilities management, corporate real estate, hospitality, or a related field.

Nice To Haves

Master’s degree.
Relevant certifications such as CFM, FMP, PMP, LEED, OSHA, or EHS credentials.

Responsibilities

Manage delivery of workplace priorities across the Americas, translating global standards and department objectives into regional plans, schedules, service expectations, ownership, and escalation paths.
Oversee day-to-day workplace services across offices, managed workplaces, coworking locations, and virtual environments, including building operations, maintenance, security coordination, access control, reception, food and beverage, mail and shipping, transportation, and amenities.
Coordinate inspections, preventive maintenance, emergency preparedness, incident response, business continuity, and regional EHS activities; escalate material risks.
Manage workplace projects such as openings, relocations, renovations, expansions, fit-outs, technology enablement, and site exits against approved scope, schedule, and budget.
Partner with Corporate Real Estate on regional portfolio planning, lease milestones, site strategy, space planning, growth forecasts, and investments.
Manage regional operating and capital budgets and forecasts; track spend, vendor commitments, contracts, renewals, and performance, address variances, and recommend cost-effective options.
Implement global and regional processes, SOPs, playbooks, service catalogs, intake models, and documentation while accounting for local requirements.
Coordinate change management and communications, monitor adoption, and recommend process or policy updates.
Monitor workplace measures including service levels, vendor performance, utilization, employee experience, events, safety, budgets, and efficiency; prepare dashboards, business updates, recommendations, and risk escalations.
Coordinate the rollout of approved workplace technology and AI-enabled use cases for reporting, workflow automation, knowledge management, request triage, and decision support.
Coordinate an annual engagement and events calendar with business leaders, Benefits, ERGs, and Culture Club, delivering inclusive, locally relevant programs for onsite, hybrid, and remote employees within established priorities and budgets.
Lead, coach, and develop regional workplace team members; clarify priorities, support performance and capability development, and foster a collaborative, service-oriented culture across locations and time zones.
Within the first six months, complete a current-state assessment; define a regional operating model and prioritized roadmap; implement an initial KPI dashboard and launch or advance an AI-enabled use case; and build an annual engagement and events calendar.
Within one year, operationalize a scalable regional model with documented SOPs, governance, playbooks, service standards, and regular business reviews; demonstrate measurable improvements; deliver a data-informed portfolio and workplace strategy; and establish an inclusive engagement and events program.