Regional Vice President, Property Operations

Mercy Housing•Seattle, WA

25d•Hybrid

About The Position

The Regional Vice President of Property Operations ensures that properties Mercy Housing operates in the assigned region or regions provide high-quality property management and resident services. The role oversees a major segment of Mercy Housing’s portfolio and is primarily accountable for portfolio financial performance, general asset management, and the quality of resident services. The position is eligible for a hybrid work schedule and pays $160,000–$200,000 annually, depending on experience. The Regional Vice President works with regional development, property management, resident services, asset management, compliance, and central office teams to support property operations, budgets, planning, regulatory compliance, staff development, and effective owner-management relationships. The role supervises Regional Directors and other staff as required, develops and recommends policies aligned with Mercy Housing’s strategic direction, and may develop and negotiate third-party fee management contracts. The position also monitors property management fees, tracks affordable-housing industry issues and regional real estate market trends, and works outside normal business hours when needed to respond to property needs.

Requirements

At least five years of experience managing affordable housing communities and staff.
Experience generating property and corporate budgets, implementing systems for a large property operations organization, and supervising management staff.
Comprehensive knowledge of affordable housing programs and funding mechanisms, including HUD, Low Income Tax Credits, Rural Housing, and Tax-Exempt Bonds.
Working knowledge of applicable local and federal housing laws, including Fair Housing and Landlord Tenant laws.
Demonstrated ability to create and manage quality, resident-driven programs.
Real Estate Broker’s license or ability to obtain one.
Ability to interact effectively with diverse and vulnerable populations who have experienced homelessness.
Ability to motivate people to superior performance and work through complex people issues in a large organization with multiple relationships.
Demonstrated ability to collaborate, communicate effectively, and build coalitions and partnerships.
Ability to design, implement, and evaluate operating systems for a large property management organization.
Strong supervisory skills and ability to develop staff skills within the assigned portfolio.
Ability to speak and write well and advocate for affordable housing and residents served.
Ability to interpret and understand financial information and familiarity with preparing corporate and property budgets.
Possession of, or ability to obtain by appointment, a valid driver’s license.
Bachelor’s degree in Business Administration or another appropriate discipline is desired, or related experience.

Nice To Haves

Experience working in a large, mission-driven organization.

Responsibilities

Participate directly or through delegation on Regional Development Teams regarding acquisition, project design, and property-management issues identified during pre-development and construction.
Make recommendations to Portfolio Risk Management and the SVP for Property Operations regarding approval of RPAs.
Advise Regional Development Teams, Regional Directors and Supervisors, and Central Office on property and regional budgets, operational planning, and financial planning.
Provide leadership and support to staff so Mercy Housing’s core values of Respect, Justice, and Mercy are upheld throughout assigned regions.
Support regional Resident Services staff in providing high-quality service-enriched housing.
Coordinate with Regional Development Corporation personnel to ensure a cohesive approach to Mercy Housing’s presence in each region.
Facilitate appropriate owner-management relationships with Regional Development Corporation and Asset Management personnel.
Supervise Regional Directors and other staff in assigned areas as required.
Develop and recommend policies aligned with Mercy Housing’s strategic direction and plans.
Consult with Asset Management and Compliance to ensure systems monitor site compliance with Partnership Agreements, Regulatory Agreements, and other requirements.
In consultation with the SVP for Property Operations, develop and negotiate fee management contracts with third-party owners as required.
Ensure property management fees are maximized, charged, billed, and collected effectively and promptly.
Stay current on local, state, and federal affordable-housing issues and disseminate relevant information.
Work with Human Resources and Compliance and Training staff to ensure appropriate regional training programs are in place.
Invite and facilitate communication among Central Office, Regional Development, Resident Services, and Property Management staff.
Lead and collaborate with work groups across Mercy Housing, including Portfolio Risk Management, Financial Services, Human Resources, and assigned task forces or committees.
Assess regional real estate market trends at least annually and report data to Regional Offices.
Work outside normal business hours to respond to property needs.
Recruit, hire, and develop employees who demonstrate and align with Mercy Housing’s core values.

Benefits

Early close Fridays, with three paid hours off each Friday.
Early close before a holiday, with three paid hours off.
Several healthcare plans to choose from.
Dental insurance, including plans covering orthodontia and a free basic dental option.
Vision insurance.
15 days of earned PTO in the first year.
12 company holidays and two floating holidays.
Paid time off between Christmas Day and New Year’s Day.
Paid time off to volunteer.
Paid parental and caregiver leave.
Employer-paid life insurance.
403(b) with employer match.
Access to a free Employee Assistance Plan.
Pet insurance options.