Specialist Regional Support - Charlotte, NC

Anywhere Integrated Services•Charlotte, NC

1d•Onsite

About The Position

The Regional Support Specialist (RSS) is based in a branch office and supports agents, branch leaders, and marketing efforts while staying connected with the regional support team, Coldwell Banker agents, and brokerage leadership. The role combines customer service, technology and operational support, agent marketing assistance, branch coordination, and office organization in a busy, collaborative environment. The RSS provides day-to-day support to agents and clients, helps agents use company tools and processes, and offers basic social media and marketing support. The role also supports branch leadership with office culture, events, meetings, recruitment, new-agent onboarding, recognition, and business-plan follow-up. The RSS helps keep the office organized and coordinates with facilities and IT partners to maintain office operations.

Requirements

Familiarity with social media platforms such as Facebook and Instagram and an understanding of their use in marketing.
Excellent written and verbal communication skills.
Proficiency with PCs, Macs, mobile platforms, and computer software.
Ability to communicate effectively with agents, branch managers, customers, vendors, and internal support teams.
Customer-focused and delivery-oriented approach, with the ability to multitask.
Willingness to adjust priorities as needed.
Ability to travel to additional regional offices as needed.

Nice To Haves

Two or more years of customer service experience is preferred.
Prior experience in a real estate office is advantageous.
Proficiency with Microsoft Office applications is strongly preferred.

Responsibilities

Provide welcoming, high-quality service to agents and clients visiting the office and direct them to available support services.
Answer agents’ technology, process, and operational questions.
Provide basic social media and marketing support to agents and manage office social media accounts as needed.
Promote a friendly and inclusive office culture and reinforce the agent value proposition.
Coordinate with Agent Services teams to direct agents with transaction-related questions or issues.
Collaborate with the Agent Onboarding Team; conduct office orientations, train new agents on company tools, and introduce affiliated partners.
Support the Branch Manager with promotional items, sales meetings, new-agent orientations, office culture, and branch social media marketing.
Assist with agent recognition, including awards reporting, social media, and sales-meeting content.
Support agent recruitment by preparing local production and license-data reports, gathering contact information, and arranging recruiting appointments and office visits.
Assist with intake for new agents as needed.
Support the Branch Manager’s coaching of new agents, including business-plan development and implementation; follow up on plans and act as an accountability partner for agents’ business goals.
Identify potential process or product improvements for review and implementation.
Greet and direct agents and clients to workspaces or conference rooms.
Coordinate with facilities and IT partners to help keep office items in working order.
Maintain office-supply inventory and distribute mail in a timely manner.