Specialist Regional Support - Charlotte, NC

Anywhere•Charlotte, NC

About The Position

The Regional Support Specialist (RSS) is based in a Coldwell Banker branch office and works closely with the regional support team, agents, and brokerage leadership. The role provides day-to-day operational, technology, marketing, and administrative support to agents and branch leaders, helping offices run smoothly and fostering a welcoming, collaborative environment. Responsibilities vary and may include troubleshooting office systems, assisting with scheduling, supporting agents’ marketing and social media, and helping agents use company tools. The position also supports agent onboarding, branch culture and events, recruiting, recognition, office organization, and coordination with facilities and IT partners. Regional travel to additional offices may be required as needed.

Requirements

Familiarity with social media platforms such as Facebook and Instagram and an understanding of their use in marketing.
Excellent written and verbal communication skills.
Proficiency with operating systems, including PCs, Macs, and mobile platforms, and the ability to navigate computer software.
Ability to communicate effectively with diverse audiences, including agents, branch managers, customers, vendors, and internal support teams.
Customer-focused approach, delivery-oriented mindset, and ability to multitask.
Willingness to adjust priorities as needed.
Ability to travel to additional offices in the region as needed.

Nice To Haves

Two or more years of customer service experience.
Prior experience in a real estate office.
Proficiency with Microsoft Office applications.

Responsibilities

Provide service to agents and clients visiting the office and promote available support teams, including Primary Services and Transaction Concierge.
Assist agents with technology, process, and operational questions.
Provide basic social media and marketing support to agents and manage office social media accounts on demand.
Promote a friendly, inclusive office culture that reinforces the agent value proposition.
Coordinate with Agent Services operational teams to direct agents with transaction-related questions or issues.
Collaborate with the Agent Onboarding Team, conduct office orientations, train agents on company tools, and introduce affiliated partners.
Support branch and regional culture by driving events, promoting CB Cares, and fostering a community environment for agents and consumers.
Support the Branch Manager with promotional items, sales meetings, new-agent orientations, office culture, and branch social media marketing.
Assist with agent recognition activities, including awards reporting and sales-meeting content.
Assist with agent recruitment by gathering production reports, license data, and contact information, and by arranging recruiting appointments and office visits.
Assist the Branch Manager with intake for new agents as needed.
Support the Branch Manager’s coaching of new agents, including business-plan development and implementation, business-building opportunities, and questions about company tools and processes.
Follow up with agents on business plans and serve as an accountability partner for their business goals.
Identify potential process or product enhancements for review and implementation.
Greet and direct agents and clients to workspaces or conference rooms.
Coordinate with facilities and IT partners to keep office items in working order.
Maintain office-supply inventory and ensure timely mail distribution.