Credit Specialist (Charlotte, NC)

United Rentals•Charlotte, NC

3d•Onsite

About The Position

The Credit Specialist assesses, negotiates, and collects open-account receivables, serving as a liaison between customers and branches. The role supports positive customer relationships while meeting goals and objectives established by the Credit Playbook and Credit Management team. This position is onsite in Charlotte, North Carolina. The specialist contacts customers about past-due balances, reviews accounts and prepares credit recommendations, assists with payment arrangements, and works with field operations to resolve billing issues and disputes. The position also addresses customer requests for information, invoices, billing documentation, and other account-related matters.

Requirements

Bachelor's degree or equivalent experience preferred.
3–5 years of related finance experience; collection experience preferred.
Strong Microsoft Office skills, particularly Excel.
Ability to complete complex account reconciliations with a customer-focused approach.
Strong math skills.
Strong verbal and written communication skills.
Superior organizational and time-management skills.
Valid driver's license required.

Nice To Haves

Collection experience.
Web-Based Workflow Solution software experience.
Bachelor's degree or equivalent experience.

Responsibilities

Meet goals and objectives established by the Credit Playbook and Credit Management team.
Meet established metrics, including contacting customers and collecting past-due balances across an assigned accounts receivable portfolio through telephone, email, facsimile, and automated collection letters.
Collect, review, and evaluate account information and prepare credit recommendations for the Credit Supervisor regarding additional actions needed to collect past-due balances.
Assist in negotiating payment arrangements and plans.
Communicate progress and concerns regularly with the Credit Management team.
Work with field operations to review and resolve customer billing issues and disputes.
Resolve customer requests for information, invoicing, billing issues, documentation, and disputes.
Perform other duties as assigned.