Credit Specialist (Charlotte, NC)

United Rentals•Charlotte, NC

4d•Onsite

About The Position

As a Credit Specialist, you will assess, negotiate, and collect open account receivables. Serving as a liaison between customers and branches, you will help maintain positive relationships while meeting the established goals and objectives of the Credit Playbook and Credit Management team. This position is onsite in Charlotte, North Carolina. For the first 30 days of training, the schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m. After training, the schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

Bachelor's degree or equivalent experience preferred.
3–5 years of related finance experience; collection experience preferred.
Strong Microsoft Office skills, particularly Excel.
Ability to complete complex account reconciliations with a customer-focused approach.
Strong math skills and verbal and written communication skills.
Superior organizational and time-management skills.
Valid driver's license required.

Nice To Haves

Bachelor's degree or equivalent experience.
Collection experience.
Experience with Web-Based Workflow Solution software.

Responsibilities

Meet established goals and objectives as determined by the Credit Playbook and Credit Management.
Meet established metrics, including contacting customers and collecting past-due balances for assigned accounts receivable portfolios using telephone, email, facsimile, and automated collection letters.
Collect, review, and evaluate information and prepare credit recommendations for the Credit Supervisor regarding appropriate actions to collect past-due balances.
Assist in negotiating payment arrangements and plans.
Communicate progress and concerns regularly with the Credit Management team.
Work with field operations to review and resolve customer billing issues and disputes.
Resolve customer requests for information, invoices, billing-issue documentation, and dispute-related information.
Perform other duties as assigned.