Regional Senior Manager, Quality and Readiness

Carvana • Syracuse, NY

14h

About The Position

The Regional Senior Manager of Post Production/IQR partners with teams across multiple sites, including Inspection Center leadership, reconditioning, and support teams, to develop and deploy Post Production and Quality programs and manage the ongoing performance of internal and external vendors. This role leads teams in closing operational gaps and establishing standardized practices to deliver exceptional quality while supporting the growth of Carvana’s Inspection Centers.

The position is responsible for developing team members, creating processes and systems, resolving execution roadblocks, and ensuring operational gaps are addressed promptly. It also works with business partners on systems, metrics, reporting, and staffing models; leads onsite personnel at third-party production locations; manages vendor quality; and executes large-scale change initiatives and process rollouts. Travel of up to 80% is required.

Requirements

• At least 8 years of leadership, people development, and operations experience.
• Experience working in a Lean Manufacturing environment.
• Experience developing effective and scalable operating systems and processes.
• Track record of production process improvement and innovation.
• Track record of managing complex change across large teams.
• Track record of leading and developing others.
• Ability to achieve project deliverables and company metrics.
• Strong analytical thinking and organizational skills.
• Strong written and verbal communication skills.
• Ability to learn quickly and transfer knowledge.
• Ability to maintain high-volume, high-quality work in a fast-paced environment.
• Ability to travel up to 80% for multi-site responsibilities.
• Ability to provide valuable and actionable feedback.
• Proficient computer skills.
• At least 18 years of age.
• Valid driver’s license with a clean driving record: no DUIs and no more than two moving violations in the last 3 years.
• Ability to read, write, speak, and understand English.
• Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and/or pull in an environment that may be cold, hot, noisy, or wet and may contain fumes or odors due to vehicle maintenance.

Responsibilities

• Drive successful execution among Post Production teams by leading and developing team members and creating and implementing processes and systems.
• Identify execution issues or roadblocks and take action to solve problems and implement solutions across a large, evolving platform.
• Provide direction and support to ensure operational gaps are closed in a timely manner.
• Work with business partners to develop systems, metrics, reporting, and staffing models for Post Production processes and teams.
• Lead and develop onsite personnel at third-party production locations.
• Manage the quality of internal and external vendors responsible for producing units for Carvana.
• Establish effective working relationships with internal and external partners.
• Create and execute large-scale change management initiatives and new process rollouts.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed