Senior Manager, Inspection Readiness, Quality Transformation & Performance Excellence

Pfizer • New York City, NY

9d • Hybrid

About The Position

Every day, Pfizer’s unwavering commitment to quality ensures the delivery of safe and effective products to patients. Our science and risk-based compliant quality culture is both flexible and innovative, always putting the patient first. Whether you are involved in development, maintenance, compliance, or research analysis, your contribution directly impacts patients. AI Vision Statement We envision a future where inspection readiness is continuously monitored through AI-enabled insights, predictive risk identification, automated trend analysis, intelligent knowledge management, and digital coaching tools that proactively strengthen compliance performance.

Requirements

• BA/BS with 6+ years of experience or MBA/MS with 5+ years of experience or PhD/JD with 1+ year of experience or MD/DVM with any years of relevant experience
• Experience in quality, compliance, inspection readiness, audit readiness, operational excellence, supplier/CMO oversight or regulated business operations.
• Strong understanding of GMP/GDP expectations, quality systems, inspection practices, audit lifecycle activities or comparable regulated environment requirements.
• Experience developing or utilizing metrics, KPI reporting, dashboards or governance frameworks to monitor performance and drive accountability.
• Strong program/project management capability, including planning, tracking, issue management, stakeholder coordination and follow-up.
• Strong communication, facilitation and stakeholder engagement skills, with the ability to translate complex compliance information into practical action.
• Ability to manage multiple projects
• Strong analytical and problem-solving skills

Nice To Haves

• A Master’s degree coupled with relevant experience in the pharmaceutical industry
• Strong conflict resolution skills
• Experience in leading cross-functional teams
• Ability to influence quality decision-making across all levels
• Excellent organizational and time management skills
• Experience supporting or leading regulatory inspections, customer audits, internal audits, RQA audits, self-inspections or front room/back room readiness activities.
• Experience with CAPA monitoring, effectiveness verification, remediation tracking, inspection response or quality governance routines.
• Experience in external supply, supplier quality, CMO oversight or global third-party partner networks.
• Experience identifying or implementing AI, digital, dashboarding or analytics solutions that improve compliance visibility, decision-making or readiness.
• Demonstrated ability to influence senior stakeholders and operate effectively with strong collaboration skills across diverse, global and matrixed organizations.
• Experience using common AI tools, including generative technologies such as Microsoft Copilot, to support problem solving and enhance productivity.
• Demonstrated curiosity for exploring how these tools can improve outcomes and understanding of responsible AI practices, including risk management and ethical use.

Responsibilities

• Lead ESOQ inspection readiness strategy and execution for assigned scope, ensuring proactive preparation, coordination, follow-up and sustainment.
• Own and coordinate audit planning, self-inspection programs, readiness assessments, inspection simulations and related remediation tracking.
• Lead Gemba and walkthrough audit programs, ensuring observations, escalations, actions and learnings are translated into sustainable improvements.
• Develop, pilot and support AI-enabled tools or agents that strengthen audit preparation, readiness assessments, walkthrough audits and knowledge retrieval.
• Establish and maintain ESOQ metrics, KPI reporting, dashboards, trend summaries and executive-level insights that enable performance monitoring and decision-making.
• Coordinate and support Quality Management Review (QMR) processes, including preparation of clear summaries, performance insights, actions and follow-up.
• Drive CAPA monitoring, remediation tracking and effectiveness verification across assigned scope, ensuring clear ownership and accountability.
• Lead cross-network learning from inspections, audits, CAPAs, self-inspections and quality events, ensuring lessons learned are assessed for broader applicability.
• Drive Quality Revolution initiatives that strengthen quality culture, capability building, proactive risk management and practical compliance behaviors.
• Apply Quality Risk Management principles to identify, prioritize and mitigate inspection readiness and compliance risks.
• Strengthen understanding of ESOQ oversight responsibilities for CMOs and suppliers within ESOQ and across the wider PGS network.
• Partner with ESOQ, External Supply, Site Quality, CMO/Supplier Quality and enabling functions to rebuild trust, increase alignment and improve execution.
• Develop executive-ready updates and inspection readiness summaries that clearly highlight status, risks, decisions needed and business impact.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
• paid vacation, holiday and personal days
• paid caregiver/parental and medical leave
• health benefits to include medical, prescription drug, dental and vision coverage
• Relocation assistance may be available based on business needs and/or eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior