Director Performance Excellence

Advocate Health • Charlotte, NC

1d • $75 - $121 • Hybrid

About The Position

The Director Performance Excellence leads large-scale, high-priority performance improvement initiatives across the enterprise. The role assesses processes that are not meeting desired metrics or outcomes, identifies opportunities, implements measurable improvements, designs continuous improvement systems, and supports sustainment planning and strategic objectives deployment using data-informed analysis and decisions.

The Director provides strategic and operational leadership to identify project opportunities that create value, service excellence, and a high-performing culture. The role develops and maintains performance improvement methodologies, supports continuous improvement enterprise-wide, and builds partnerships with site, area, and functional leaders to identify, prioritize, execute, and escalate opportunities. It also develops service offerings that improve healthcare operations by balancing cost, quality, and service.

The position collaborates with ECG leaders and teams to coordinate initiatives, promote cross-functional learning, identify synergies, and contribute to strategic objectives. It builds relationships with executive leadership, operational leaders, and project sponsors; aligns project objectives with organizational priorities; communicates updates, risks, and recommendations; and manages stakeholder expectations. The Director also creates and executes change management plans, supports leaders and staff during implementation, and reports progress and value delivered.

The role leads project teams to meet targets, schedules, and budgets; performs human resources responsibilities for staff; and develops and recommends operating and capital budgets while controlling expenditures. The Director is responsible for understanding and adhering to the organization's Code of Ethical Conduct and ensuring that supervised employees comply with applicable policies, regulations, and laws.

This is a full-time, 40-hour-per-week hybrid role based in the North Carolina area. Travel is required, and the position is exposed to weather and road conditions. The work includes a normal office environment and operating all equipment necessary to perform the job.

Requirements

• Bachelor’s degree in healthcare administration, business administration, or a related field.
• At least 7 years of experience in performance excellence, performance improvement, or a related field within a large multi-state healthcare integrated delivery system, or a consulting background facilitating business transformation and large-scale performance improvement initiatives.
• At least 3 years of management-level experience.
• Proven track record of achieving breakthrough results through large-scale projects and value-added change.
• Proven track record deploying performance improvement methodologies, including Lean, Six Sigma, TPS, and the Shingo Model, and driving sustainable improvements.
• Strong understanding of operational excellence principles and tools.
• Excellent leadership and team management skills, with the ability to inspire and motivate others to achieve organizational objectives.
• Exceptional communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels.
• Strong analytical and problem-solving abilities and a data-driven mindset.
• Ability to travel and operate all equipment necessary to perform the job.

Responsibilities

• Manage large-scale, high-priority performance improvement initiatives, including process assessment, opportunity identification, implementation of measurable improvements, continuous improvement system design, sustainment planning, and strategic objectives deployment.
• Identify strategic and operational project opportunities across the enterprise to advance value, service excellence, and a high-performing culture.
• Develop and maintain performance improvement methodologies and approaches, and support continuous improvement enterprise-wide.
• Build and maintain relationships with site, area, and functional leaders to identify, prioritize, execute, and escalate opportunities.
• Develop service offerings and challenge teams and leaders to improve value delivery through healthcare operations while balancing cost, quality, and service.
• Collaborate with ECG leaders to coordinate projects and initiatives, foster knowledge sharing, identify synergies, and contribute to strategic objectives.
• Build relationships with executive leadership, operational leaders, and project sponsors; align project objectives with organizational goals; communicate updates, risks, and recommendations; and manage stakeholder expectations.
• Create and execute change management plans and support site leaders and staff during implementation.
• Communicate project and strategy progress and value delivered to leadership teams and key stakeholders.
• Lead and support project teams to meet targets and complete work on schedule and within budget.
• Perform human resources responsibilities for staff, including hiring, selection, promotions, development, evaluations, compensation changes, employee concerns, corrective actions, terminations, and morale.
• Develop and recommend operating and capital budgets and control expenditures within approved budget objectives.
• Adhere to the organization's Code of Ethical Conduct and ensure supervised employees comply with applicable policies, regulations, and laws.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible healthcare and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational assistance program.
• Competitive compensation, premium pay for select circumstances, incentive pay for select positions, and potential annual performance-based increases.
• Career development programs and well-being programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director