Performance Excellence Advisor

Louisiana Organ Procurement Agency•Covington, LA

13h•Onsite

About The Position

The Performance Excellence Advisor uses process improvement expertise, including Lean/Six Sigma methodologies, to facilitate process improvement and transformational change initiatives. The role aims to maximize value for stakeholders and achieve agency-wide strategic objectives in support of saving more lives, while fostering LOPA’s vision, core values, and commitment to organ and tissue donation. The Advisor partners with leaders and team members across the agency to prepare for, facilitate, and sustain improvement efforts. The role supports strategic planning, analyzes internal process performance data, communicates findings through visualizations, and coaches colleagues in continuous improvement and change management practices. The position is based in Covington, Louisiana, and is primarily sedentary, with occasional lifting and possible exposure to packaged organs or tissues during office or hospital coordination. Occasional in-state travel may be required. Typical hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., with flex time available at the direct supervisor’s discretion.

Requirements

At least 3 years of experience as a Performance Improvement Analyst, Engineer, Consultant, or equivalent, applying Lean/Six Sigma principles and tools to facilitate improvement events and daily improvement or strategy deployment.
Advanced organizational, communication, and interpersonal skills.
High proficiency with Google Suite, Microsoft Office, and cloud-based tools.
Strong meeting coordination, documentation, and presentation abilities.
Ability to manage multiple priorities independently with minimal supervision.
Experience mentoring or training others and leading process improvements.
Ability to maintain confidentiality and professionalism in all interactions.
Bachelor’s degree in a related field preferred; equivalent education and/or experience may be considered in lieu of a degree.

Nice To Haves

Lean/Six Sigma/PMP certification preferred.
Project management experience or experience working in the healthcare industry.

Responsibilities

Serve as a subject matter expert in process improvement principles and tools.
Partner with the leadership team to apply Lean principles and deploy continuous improvement methodologies in support of LOPA’s mission, vision, and strategic objectives.
Partner with leaders and team members across the agency to prepare for, facilitate, and sustain improvement initiatives.
Use A3 thinking, voice of the customer, process mapping, waste identification, root cause analysis, solution approaches, impact assessment, rapid experiments, 5S, standard work, one-piece flow, pull, visual management, and other tools to facilitate disciplined problem-solving.
Build business understanding, relationships, and trust with employees at all levels of the organization.
Collaborate with agency leadership and the Performance Excellence team to prepare for the annual strategic planning process.
Facilitate gathering input from staff and leaders about organizational strengths, weaknesses, opportunities, and threats.
Lead Value Stream Analysis facilitation for assigned work systems, resulting in a strategic plan aligned with the enterprise plan and organizational North Star Vision.
Gather and analyze data with process owners, leaders, and colleagues to understand internal process performance.
Partner with Business Intelligence team members to ensure data is accurate, relevant, and timely, and support process control and other quality-related methods using statistical techniques.
Create and use visualizations to communicate data analysis results to stakeholders, tailoring messages to the audience.
Coach and guide process owners, leaders, and colleagues in developing continuous improvement capabilities and integrating Lean/Six Sigma principles and tools throughout the agency.
Coach and guide colleagues to support adherence to standard work and sustain improved performance.
Support the development and implementation of formal learning pathways for colleagues to apply continuous improvement and change management principles, tools, and methodologies in their daily work to solve customer problems.
Participate actively in the department and organization to support LOPA’s mission.
Demonstrate a commitment to continuous learning and development for self and others.
Perform other duties and projects as assigned.