Senior Manager, IMEx & Performance Excellence

Pfizer • New York City, NY

22h • Hybrid

About The Position

The Senior Manager, IMEx & Performance Excellence is responsible for business adoption and value realization of Integrated Manufacturing Excellence (IMEx)-related digital solutions within Pfizer Global Supply. The role supports the Digital Operations Center (DOC), a suite of digital solutions that provides a harmonized digital view of manufacturing operations through workflow management, operational insights, performance management, and continuous improvement capabilities across Pfizer’s global manufacturing network. DOC integrates manufacturing, quality, and supply chain processes and enables IMEx and operational excellence.

Operating within Pfizer’s Federated Digital & Technology model, this global role leads business-side strategy, prioritization, adoption, and value realization while partnering with Digital & Technology teams responsible for engineering, application development, and technical delivery. The role influences stakeholders across manufacturing sites and the global matrix, including site and functional leaders and PGS leadership, to align priorities, guide investment decisions, and advance digital transformation that improves operational performance.

The role owns the business-side evolution of DOC, including system and data integration, workflow automation, advanced analytics, Generative AI, and Agentic AI capabilities. It translates operational challenges and user needs into scalable digital solutions, leads business readiness and adoption, and tracks measurable outcomes. The position requires strategic leadership, business acumen, digital solution management expertise, executive communication, and the ability to work effectively with audiences ranging from manufacturing users to senior executives.

The position is hybrid and may require ad hoc work outside typical hours to support global time zones. Travel may be up to 25%. The annual U.S. base salary range is $124,400 to $207,400. The role is eligible for Pfizer’s Global Performance Plan with a 17.5% bonus target and participation in a share-based long-term incentive program. Relocation assistance may be available based on business needs and/or eligibility. Candidates must have permanent U.S. work authorization; visa sponsorship is not available.

Requirements

• Bachelor’s degree and at least 6 years of experience; or a master’s degree and at least 5 years of experience; or a PhD and at least 1 year of experience.
• Experience in business product ownership, digital transformation, manufacturing operations, IMEx/OpEx, or a related discipline.
• Demonstrated ability to translate business strategy and customer needs into successful digital solution outcomes.
• Experience working in Agile product-delivery environments.
• Proven ability to influence and align stakeholders across functions and organizational levels without direct authority.
• Experience influencing senior leaders and building alignment across functions, sites, and organizational levels.
• Experience leading complex global initiatives involving multiple stakeholder groups and geographic regions.
• Strong communication, facilitation, and stakeholder-management skills.
• Experience operating in a regulated environment.
• Ability to support global time zones with ad hoc work outside typical hours.
• Permanent U.S. work authorization is required; U.S. work visa sponsorship is not available.

Nice To Haves

• Advanced degree in Business, Engineering, Operations, Computer Science, Data Science, or a related field.
• Experience supporting manufacturing, supply chain, operational excellence, quality, or industrial operations environments.
• Experience managing enterprise-scale digital solutions or platforms.
• Experience developing business cases, roadmaps, investment strategies, and value-realization frameworks.
• Experience leading digital, data, analytics, automation, or AI-enabled business transformation initiatives.
• Familiarity with Generative AI, Agentic AI, advanced analytics, and digital manufacturing technologies.
• Product Management, Agile, Lean, or Change Management certifications.
• Experience influencing senior leaders and driving business transformation across large, global organizations.
• Breadth of diverse leadership experiences and capabilities, including influencing and collaborating with peers, developing and coaching others, and guiding colleagues’ work.

Responsibilities

• Own the multi-year roadmap and product strategy for the Digital Operations Center suite of digital solutions.
• Translate manufacturing business priorities, user needs, and operational objectives into a prioritized roadmap.
• Develop business cases and investment recommendations for capital and operational funding decisions.
• Partner with Digital & Technology teams to align business priorities, technical feasibility, and delivery plans.
• Balance business value, scalability, user experience, compliance requirements, and long-term sustainability in roadmap decisions.
• Represent users and translate business requirements into prioritized enhancement backlogs, user stories, and acceptance criteria.
• Lead demand intake, business prioritization, and governance processes.
• Partner with Digital & Technology and business stakeholders throughout the solution lifecycle to support capital planning, prioritization, and value realization.
• Define and track success measures and KPIs to assess business value.
• Build partnerships across manufacturing sites, Operational Excellence, Quality, Supply Chain, and Digital & Technology teams globally.
• Influence and align stakeholders across a matrixed organization without direct authority.
• Engage site leaders, functional leaders, and senior executives to establish priorities and drive adoption of strategic capabilities.
• Communicate strategy, roadmap recommendations, business outcomes, risks, and recommendations to audiences ranging from users to senior leaders.
• Represent manufacturing-user needs while balancing enterprise-wide priorities and scalability.
• Lead business ownership of DOC capabilities and identify and prioritize opportunities to improve operational performance through automation, predictive insights, and digital and AI innovation.
• Partner with Data, AI, and Engineering teams to define business requirements, intended use cases, and success measures.
• Ensure solutions align with Pfizer standards for responsible AI, data governance, security, compliance, and risk management.
• Promote trusted data practices and support data-readiness efforts for advanced analytics and AI in manufacturing operations.
• Lead business readiness and adoption strategies for major releases and platform enhancements.
• Partner with manufacturing sites and stakeholder groups to drive sustainable adoption and value realization.
• Establish mechanisms to capture user feedback and use insights to guide future improvements.
• Influence and collaborate with peers, develop and coach others, and guide colleagues’ work to achieve meaningful outcomes and business impact.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
• Paid vacation, holiday, and personal days
• Paid caregiver/parental and medical leave
• Medical, prescription drug, dental, and vision coverage
• Eligibility to participate in Pfizer’s Global Performance Plan with a bonus target of 17.5% of base salary
• Eligibility to participate in a share-based long-term incentive program
• Relocation assistance may be available based on business needs and/or eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior