Regional Quality Manager

Walsh Group•Boston, MA

About The Position

The Regional Quality Manager develops, implements, and leads quality operations for one or more business groups in the New England region. The role leads continuous improvement and risk management strategies through effective implementation of the Quality Management System (QMS), with the goal of improving profitability. The manager works with clients, business group operations managers, service providers, and project managers to support consistent quality programming; oversees performance indicators and improvement strategies; and promotes quality practices across the company. The position provides leadership in staff development, recruitment, succession planning, training, mentoring, and coaching. It supports project and area quality programs through audits, standardized processes, QMS updates, and feedback to operations and quality management. The role also contributes to company-wide improvement initiatives, supports mega-project start-up and project pursuits, and maintains stakeholder relationships to support project partnering and issue resolution. Travel is required within the area or region served. The Walsh Group describes itself as a fourth-generation, family-owned, fast-growing company. The posting cites challenging work, an innovative problem-solving environment, supportive managers, growth and training opportunities, career flexibility, and opportunities to work and live throughout the United States. The position offers a stated annual salary range of $162,000–$240,000 and may also be eligible for a bonus and other benefits.

Requirements

Bachelor’s degree in an AEC program or equivalent related field experience.
Minimum 15 years of experience in AEC, including a minimum of 10 years in QA/QC leadership.
Professional public speaking, presentation, and training skills.
Excellent communication, critical-thinking, and problem-solving abilities.
Ability to prioritize, organize, and manage time.
Willingness to travel within the area or region served.

Nice To Haves

Construction Industry Association certification in Organizational Management, Auditing, and/or Training.
Professional registration in an AEC field.

Responsibilities

Coordinate with clients, Business Group Operations Managers, service providers, and Project Managers to ensure seamless application of quality programming for the region or business groups.
Establish, monitor, and report key performance indicators (KPIs) for business groups and project teams.
Analyze KPIs, evaluate trends, and provide improvement strategies.
Share lessons learned throughout the company to improve practices and reduce repetitive rework.
Promote quality throughout the company in alignment with corporate strategy; support project implementation plans and training.
Lead staff development, strategic recruitment and staffing, succession planning, and training.
Mentor and coach QC Managers to support career development and retention.
Assist business group leaders and their Program, Area, and Operations Managers in establishing project quality staffing requirements and identifying or developing qualified quality personnel.
Audit project and area quality programs using the Project QC Evaluation and other auditing tools.
Provide Operations and Quality Management with feedback about major QIRs, project team relationships, owner/client perceptions, and recurring quality-management non-conformances.
Assist the Division Director with QMS updates and audits.
Establish, implement, and maintain standardized quality processes and standard operating procedures.
Contribute to company-wide and cross-division quality initiatives, lesson sharing, and continuous improvement.
Support risk management strategies that reduce risk and improve efficiency through process management and risk mitigation.
Manage mega-project start-up activities, including project management planning (PMP) documents, documentation setup, and initial partnering efforts.
Support project pursuits through proposal write-ups, quality cost estimation, and contractual risk management.
Maintain relationships with owners, clients, subcontractors, design partners, and other stakeholders to support project partnering and issue resolution.
Coordinate initial project quality training and partnering efforts.