Regional Quality Manager TW

TW Metals LLC•Uwchlan Township, PA

About The Position

The Regional Quality Manager reviews customer contract quality requirements, purchase orders, material specifications, and customer and industry specifications, drawings, and standards. The role develops, writes, approves, controls, reviews, and publishes corporate and district procedures, forms, operational process documentation, and quality management system (QMS) awareness training materials. It oversees employee onboarding and annual quality awareness training. The position conducts internal audits and QMS gap analyses, manages branch customer and registrar audits, and raises, tracks, and evaluates corrective actions and audit findings. It monitors quality objectives, uses statistical data including PFMEAs to identify process improvements, leads assigned improvement projects, and maintains quality records. The manager chairs branch quality performance reviews, reports regional performance and open actions to quality management monthly, provides quarterly reports to senior management, and prepares data and maintains minutes and actions for annual branch Management Review meetings. Supporting duties include escalating outstanding quality issues, reviewing new item requests, creating SMOs and authorization letters, and making inventory and status adjustments in Metalware. Regional and organizational travel may be required for business needs.

Requirements

At least 5 years of experience in quality assurance, materials management, sales, customer service, or a related field.
Knowledge of ISO and AS Quality System Standards.
Strong knowledge of quality management systems and quality control techniques.
Strong working knowledge of Microsoft Office, including charts, graphing, and data analysis.
Willingness to learn the proprietary Metalware computer program.
Effective leadership skills.
Ability to handle multiple tasks.
Effective written and verbal communication skills.
Ability to travel regionally and across the organization as required for business needs.

Responsibilities

Review branch customer contract quality requirements and customer purchase order requirements.
Review customer and industry specifications, drawings, and standards, as well as purchase material specifications.
Develop, write, approve, control, and annually review or revise corporate and district procedures, forms, and operational process documentation.
Post controlled documents to SharePoint.
Develop QMS awareness training presentations for approval and upload them to Cornerstone.
Oversee and provide onboarding and annual employee quality awareness training using materials in Cornerstone.
Develop internal audit templates and conduct allocated annual internal audits, logging findings and improvement opportunities.
Conduct annual internal GAP analyses of QMS compliance with quality approval requirements as directed.
Manage branch customer audits and registrar audits.
Raise and progress internal and customer findings (RCCA/CAPA) in company software and submit them to customers as required.
Submit RCCA for external audit findings and evaluate the effectiveness of implemented audit actions to ensure closure.
Monitor and maintain quality team objectives.
Use statistical data, including PFMEAs, to identify and drive process improvement.
Chair and document regular branch quality performance reviews, including supplier rejections and credit analysis.
Report regional performance and open actions to quality management monthly and report performance to senior management quarterly.
Prepare and deliver data for annual branch Management Review meetings and update meeting minutes and actions.
Lead assigned and agreed key improvement projects and maintain quality records.
Escalate outstanding quality issues and evaluate the effectiveness of branch improvement actions.
Review New Item Requests for Specifications and review and create SMOs.
Make inventory and status adjustments in Metalware, including raising debit notes.
Create letters of authorization.