Automotive Quality/Readiness Lead

Carvana • Nashville, TN

2d • Onsite

About The Position

The Line Lead is a front-line supervisor who directly manages and develops a team of hourly associates at a Carvana Inspection Center. The role is responsible for helping the team consistently meet production and quality targets while overseeing the safe movement of cars through the center for inspection and repairs. The Lead works with the Inspection Center General Manager to determine whether inventory should be repaired or rejected based on repair costs and vehicle quality, and trains associates to identify and complete repairs efficiently according to Quality Control standards.

Requirements

• High school diploma or GED equivalent.
• Experience using computers.
• Must be at least 18 years of age.
• Demonstrated functional expertise in one or more areas of Carvana’s reconditioning process.
• Demonstrated understanding of current reconditioning processes and lean principles.
• Valid driver’s license with a clean driving record: no DUIs and no more than two moving violations in the last three years.
• Ability to lift up to 60 pounds independently; most lifting is from knee to shoulder height, with additional lifting from various levels.
• Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and pull.
• Ability to work in conditions that may be cold, hot, noisy, or wet and may include fumes or odors from vehicle maintenance.
• Ability to use safety equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
• Ability to maintain high-volume, high-quality work in a fast-paced environment.
• Ability to delegate tasks effectively.
• Ability to communicate and interact professionally and courteously with others.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to multitask and prioritize effectively.
• Ability to resolve complex issues with guidance from others.
• Ability to work overtime and on weekends.
• Ability to work variable schedules as necessary.

Responsibilities

• Manage the safe movement of cars into and out of the Inspection Center for repairs while meeting production and quality goals.
• Meet or exceed daily, weekly, and monthly inventory production goals.
• Oversee the day-to-day activities of the assigned team, identify strengths and weaknesses, and determine opportunities and steps for improvement.
• Engage, coach, develop, and manage the performance of team members; provide feedback and demonstrate desired skills.
• Create a team environment that encourages positive communication, cohesion, and adherence to Carvana’s Values.
• Communicate expectations, performance measures, and goals clearly to team members.
• Prevent and resolve conflicts among team members.
• Monitor adherence to systems, policies, procedures, and performance standards.
• Review and approve identified mechanical and physical defects in incoming inventory.
• Lead production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated repair costs and overall vehicle quality.
• Train production associates to use Quality Control standards to identify and complete repairs correctly and efficiently, minimizing re-checks and production delays.
• Complete repairs effectively and efficiently the first time to minimize rework and production delays.
• Work conscientiously to reduce the risk of injuries caused by spills or other preventable hazardous conditions.
• Manage multiple associates, including their development and performance management.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Perks including student loan payments, vehicle discounts, and pet benefits.
• Wellness program supporting physical and mental health.
• Access to opportunities to expand skills and share knowledge across the organization.
• A culture of internal promotions and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED