Automotive Quality/Readiness Lead

Carvana•Nashville, TN

About The Position

The Automotive Quality/Readiness Lead is a front-line supervisor who directly manages and develops hourly associates in a Carvana Inspection Center to achieve production targets. The role oversees the safe movement and inspection of vehicles, supports decisions to repair or reject inventory, and ensures work meets Carvana’s quality standards. The Lead coaches and develops team members, monitors performance and compliance, and promotes a safe, communicative, and cohesive work environment.

Requirements

High school diploma or GED equivalent.
Experience using computers.
At least 18 years of age.
Demonstrated functional expertise in one or more areas of Carvana’s reconditioning process.
Demonstrated understanding of current reconditioning processes and lean principles.
Valid driver’s license with a clean driving record: no DUIs and no more than two moving violations in the last three years.
Ability to lift up to 60 pounds independently, primarily from knee to shoulder height, with additional lifting from various levels.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and pull in an environment that may be cold, hot, noisy, wet, or exposed to vehicle-maintenance fumes or odors.
Ability to use required safety equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
Ability to maintain high-volume, high-quality work in a fast-paced environment.
Ability to delegate tasks effectively.
Ability to communicate and interact professionally and courteously with others, both orally and in writing.
Ability to multitask and prioritize effectively.
Ability to resolve complex issues with guidance from others.
Ability to work overtime, weekends, and variable schedules as necessary.

Responsibilities

Manage the safe movement of vehicles into and out of the Inspection Center for repairs while meeting production and quality goals.
Meet or exceed daily, weekly, and monthly inventory production goals.
Oversee the assigned team’s day-to-day work, assess strengths and opportunities, and take steps to improve performance.
Coach, develop, and manage team performance; provide feedback and demonstrate desired skills.
Create a positive team environment that supports communication, cohesion, and adherence to Carvana’s Values.
Communicate expectations, performance measures, goals, and other relevant information to team members.
Prevent and resolve conflicts among team members.
Monitor adherence to systems, policies, procedures, and performance standards.
Review and approve identified mechanical and physical defects in incoming inventory.
Lead production associates and partner with the Inspection Center General Manager to repair or reject vehicles based on estimated repair costs and overall vehicle quality.
Train production associates to apply Quality Control standards and complete repairs effectively and efficiently the first time.
Complete repairs effectively and efficiently to minimize rework, rechecks, and production delays.
Work to reduce the risk of injury from spills and other preventable hazardous conditions.
Manage multiple associates, including their development and performance management.