Regional Program Manager

Second Harvest of Silicon Valley•San Jose, CA

12d•$85,568 - $100,668•Hybrid

About The Position

The Regional Program Manager develops expertise in an assigned geographical region, builds strong community relationships, and manages food distribution programs to provide ongoing access to nutritious food for low-income individuals and families. The position serves as the primary liaison for a portfolio of nonprofit partners and Second Harvest programs, managing relationships, fostering collaboration, aligning organizations, and improving food distribution while using resources effectively. For Second Harvest programs, the manager oversees food distributions, including onsite operations, volunteer management, and client experience. Approximately 30–50% of the role is spent working in the community to address root causes of hunger and enhance community engagement. This is a hybrid, exempt, full-time position based at Second Harvest of Silicon Valley’s Curtner Center in San Jose, California. The regular remote work site must be within driving distance of a Second Harvest location and within California. The role is 40 hours per week, with some evening and weekend work as necessary, and frequent travel within the assigned region. The position reports to the Senior Regional Program Manager.

Requirements

3–5 years of relevant experience in nonprofit, public health, community organizing, or social services.
Effective communication, clear handoffs, follow-through, and problem-solving with flexibility and good judgment across departments.
Ability to plan and prioritize multiple tasks and objectives and complete competing deliverables on time.
Service-oriented, person-centered approach to interactions.
Strong aptitude with Microsoft Suite (Word, Excel, Outlook, and PowerPoint) and relationship management and/or enterprise resource systems.
Initiative and ability to work independently, deliver on commitments, and reliably maintain assigned work hours.
Ability to build effective relationships with people from a wide range of socioeconomic and cultural backgrounds.
Valid California driver's license with a clean DMV record.
Ability to travel frequently within the assigned region and work in the field approximately 30–50% of the time.

Nice To Haves

Fluency in another language, such as Spanish, Vietnamese, or Chinese.

Responsibilities

Serve as the primary relationship holder for a regional portfolio of Second Harvest programs and nonprofit agency partners.
Manage coordinated logistics between internal and external teams to serve the region equitably and effectively.
Maintain relationship records for partners, volunteers, and clients.
Coordinate inventory streams for agency partners and Second Harvest grocery programs.
Communicate relevant policies, procedures, and changes clearly to internal and community stakeholders.
Connect partners with additional Second Harvest services and resources, such as infrastructure grants, policy initiatives, and CalFresh training.
Serve as the subject matter expert and liaison for the assigned region.
Develop and sustain community relationships to support hunger relief and address root causes of poverty.
Work with internal and community stakeholders on regional and community analyses and site assessments for potential new partnerships.
Use knowledge of regional needs, services, and assets to identify service gaps and support long-term solutions.
Identify opportunities to expand or optimize partner agencies and oversee recommendations for programmatic, logistical, and infrastructure changes.
Represent Second Harvest at regional community conversations, events, and initiatives.
Plan and host partner gatherings to build networks, facilitate discussion, share best practices, and communicate updates.
Maintain high standards of service for clients, volunteers, and partners.
Oversee recruitment, training, and retention of long-term volunteers and site leaders at Second Harvest grocery distribution sites.
Implement and ensure proper client registration and attendance tracking at grocery distributions.
Gather and respond to client and volunteer feedback, escalate issues as appropriate, and identify solutions.
Collaborate with Program Coordinators to improve client and volunteer experience.
Develop succession plans for site leaders and other key volunteer roles.
Ensure program participants and community members are treated with cultural humility and respect.
Ensure partnership agreements are upheld and Second Harvest policies are followed.
Oversee partner monitoring visits, required training, and documentation for the assigned portfolio.
Ensure timely and accurate partner reporting for ongoing services, food allocation adjustments, and grant opportunities.
Oversee suspension or inactivation processes in accordance with regional needs and Second Harvest policies.
Initiate and participate in projects and workgroups that improve community impact and align with organizational objectives.
Identify and apply best practices to strengthen service delivery and improve program efficiency.
Collaborate across functions to refine workflows, systems, and service strategies.
Proactively develop recommendations and solutions to challenges involving transportation, storage, client flow, and food distribution.
Perform additional duties as assigned.