Regional Patient Financial Services Coordinator

Fairview Range•Hibbing, MN

About The Position

The Regional Patient Financial Services Coordinator provides operational leadership, coordination, and support for Patient Financial Services functions across Fairview Range and Fairview Grand Itasca. The role serves as a subject matter expert and resource for Patient Account Specialists, Financial Counselors, and Dedicated Authorization Specialists. Working collaboratively with Revenue Cycle leadership, clinical departments, Patient Access, Information Technology, payers, and external partners, the Coordinator helps improve operational efficiency, promote regulatory compliance, optimize reimbursement, and support positive patient financial experiences. The position provides staff education, monitors work queues and workflow performance, identifies improvement opportunities, and serves as a liaison across departments to support communication and resolution of complex patient account issues. Fairview Range is an affiliate of M Health Fairview, a partnership of Fairview Health Services, the University of Minnesota, and M Physicians. Fairview Grand Itasca is a nonprofit, integrated clinic and hospital serving its local community.

Requirements

One year of healthcare leadership experience; equivalent relevant experience may be considered.
Five years of progressive experience in healthcare revenue cycle, patient financial services, business office operations, or related healthcare financial functions.
Experience with patient accounting, claims processing, reimbursement, prior authorizations, and financial counseling.
Knowledge of Medicare, Medicaid, commercial insurance, billing regulations, and revenue cycle operations.
Experience with electronic health records, billing systems, and revenue cycle technologies.
Strong analytical, organizational, communication, and problem-solving skills.

Nice To Haves

EPIC experience.

Responsibilities

Coordinate and support daily Patient Financial Services operations to ensure departmental responsibilities are completed efficiently, accurately, and on time.
Monitor departmental work queues and workflow performance, including account routing, resolution of outstanding items, and workload distribution.
Identify workflow inefficiencies, aging accounts, process barriers, and operational risks; communicate findings and recommend solutions to leadership.
Liaise between departments to facilitate communication, resolve operational concerns, and support cross-functional process improvements.
Assist Revenue Cycle leadership with special projects, workflow redesign, system enhancements, and operational improvement initiatives.
Coordinate and support implementation of organizational, regulatory, and departmental changes affecting Patient Financial Services.
Serve as a subject matter expert on revenue cycle processes, billing requirements, payer guidelines, reimbursement methodologies, and regulatory compliance standards.
Support claims resolution by assisting staff with complex accounts, denials, appeals, payer correspondence, and reimbursement issues.
Provide onboarding, training, education, coaching, and ongoing support to new and existing team members.
Support leadership in maintaining departmental competencies, monitoring compliance with policies and procedures, and promoting best practices.
Participate in departmental meetings, committees, workgroups, and organizational initiatives.
Monitor key performance indicators and productivity metrics, identifying trends and process improvement opportunities.
Collaborate with leadership to develop and implement standardized workflows supporting operational excellence and a positive patient financial experience.
Support auditing, quality assurance, and compliance activities to ensure adherence to organizational policies, payer requirements, and regulatory standards.