Patient Financial Coordinator

UPMC•Camp Hill, PA

7d•Hybrid

About The Position

UPMC is hiring a full-time Patient Financial Coordinator to assist the Patient Advocacy department. The position provides timely and accurate financial counseling to uninsured or underinsured patients and helps them apply for Pennsylvania Medical Assistance, the Health Insurance Exchange Marketplace, and the UPMC Financial Assistance Program. The role is based at the Professional Billing Office in Camp Hill, Monday through Friday, 8:00 a.m. to 4:30 p.m. After several months of on-site training, a hybrid schedule may be available at the manager’s discretion.

Requirements

High school diploma or equivalent and four years of experience, or a bachelor’s degree.
Prior experience working with patients.
Strong PC and computer skills.
Excellent communication and customer service skills.
Leadership skills.
Ability to pass Certified Application Counseling training within the first four weeks of employment.
Dependability, professionalism, strong interpersonal skills, excellent communication, and ability to prioritize workload.
Act 34 clearance.

Nice To Haves

Familiarity with Pennsylvania Medical Assistance and the UPMC Financial Assistance Program.

Responsibilities

Assist walk-in patients with billing inquiries in conjunction with the Patient Financial Services Department.
Help patients apply for the UPMC Financial Assistance Program and ensure regulatory and financial requirements are met.
Maintain compliance with quality standards.
Monitor work lists and work queues to ensure timely follow-up and resolve complex outstanding patient issues.
Provide benefit education and financial counseling about potential out-of-pocket transplant-related expenses during clinic appointments and follow up by telephone as needed.
Submit Medical Assistance Presumptive Eligibility applications within the mandated five-day requirement.
Maintain department productivity levels.
Conduct daily review and analysis of accounts flagged for review.
Help uninsured or underinsured patients obtain health care coverage through the Health Insurance Exchange Marketplace or Pennsylvania Medical Assistance.
Perform duties in a manner that promotes UPMC’s core values in interactions with consumers and UPMC colleagues.