Patient Financial Coordinator

IVI America • Basking Ridge, NJ

7d • $0 - $25 • Hybrid

About The Position

Everleap Fertility is seeking a full-time Patient Financial Coordinator to join its Revenue Cycle department. The coordinator is responsible for patients’ financial accounts, including explaining financial information, determining insurance coverage, and educating patients about their financial options. The role also involves following up with patients and other parties to ensure information is accurate and complete.

The schedule is Monday through Friday, 8:30 a.m. to 4:30 p.m. The position is initially fully on-site. After approximately 6–8 months, employees may become eligible for a hybrid schedule based on overall performance, with remote work available up to three days per week.

Requirements

• Microsoft Office proficiency, including Word, Excel, and Outlook.
• Excellent interpersonal, listening, and communication skills, including the ability to communicate accurately and concisely with a sense of urgency.
• Ability to multitask.
• Ability to work independently and demonstrate good judgment.
• Ability to work in a stressful environment while remaining persistent in overcoming obstacles.

Nice To Haves

• Associate degree or higher.
• Electronic Healthcare Records (EMR) experience.

Responsibilities

• Conduct patient consultations to review financial obligations, answer questions about financial policies and requirements, and set clear expectations for payment protocols.
• Document patient insurance benefits and update patient progress notes using Intergy and Artemis.
• Provide patients with estimates for upcoming treatment.
• Collect estimated patient liabilities and apply payments to patient accounts, allocating payments appropriately after clearance and throughout the treatment plan.
• Post payments and prepare weekly reconciliation reports to ensure patient financial obligations are met.
• Make logical and reasonable decisions regarding patient accounts to support quality performance and efficiency.
• Quickly review patient accounts and outstanding balances, following up with finance teams regarding outstanding claims, patient insurance, patient correspondence, and other activities needed to clear balances.
• Respond to patient calls and correspondence regarding billing questions, financial policies, claims submission, and related matters.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance options.
• Retirement 401(k) plan.
• Paid time off and paid holidays.
• Company-paid life insurance, long-term disability, and AD&D.
• Flexible spending accounts.
• Employee Assistance Program.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed