Patient Financial Coordinator
About The Position
Everleap Fertility is seeking a full-time Patient Financial Coordinator to join its Revenue Cycle department. The coordinator manages patients’ financial accounts, explains financial information, determines insurance coverage, and educates patients about available financial options. The role also involves following up with patients and other parties to ensure information is accurate and complete. The schedule is Monday through Friday, 8:30 a.m. to 4:30 p.m. The position is initially on-site, with the opportunity to transition to a hybrid schedule over time, typically after the first year and based on overall performance. After transitioning, the schedule may include up to three work-from-home days per week.
Requirements
- Microsoft Office skills, including Word, Excel, and Outlook, are required.
- Excellent interpersonal, listening, and communication skills, including the ability to communicate accurately and concisely with a sense of urgency.
- Ability to multitask.
- Ability to work independently and demonstrate good judgment.
- Ability to work in a stressful environment while persistently overcoming obstacles.
Nice To Haves
- Associate degree or higher.
- Electronic healthcare records (EMR) experience.
Responsibilities
- Conduct patient consultations to review financial obligations, answer questions about financial policies and requirements, and set clear expectations for payment protocols.
- Document patient insurance benefits and update patient progress notes using Intergy and Artemis.
- Provide patients with estimates for upcoming treatment.
- Collect estimated patient liabilities and apply payments to patient accounts, allocating payments appropriately after clearance and throughout the treatment plan.
- Post payments and compile weekly reconciliation reports to ensure patient financial obligations are met.
- Make logical and reasonable decisions regarding patient accounts to support quality and efficient performance.
- Review patient accounts and outstanding balances promptly, following up with finance teams regarding outstanding claims, patient insurance, patient correspondence, and other activities needed to clear balances.
- Respond to patient calls and correspondence about billing questions, financial policies, and claims submission.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance options.
- Retirement 401(k) plan.
- Paid time off and paid holidays.
- Company-paid life insurance, long-term disability, and AD&D coverage.
- Flexible spending accounts.
- Employee assistance program.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
