Regional Patient Financial Advocate

Firstsource

14d • Hybrid

About The Position

The Regional Patient Financial Advocate (Associate) assists patients with financial needs related to Medicaid enrollment. The role requires knowledge of Medicaid processes and regulations to guide patients through enrollment and help ensure they receive the benefits for which they are eligible. The ideal candidate has strong communication skills, empathy, and a commitment to patient advocacy.

The position is hybrid, with work-from-home and Miami Beach responsibilities.

Requirements

• Strong knowledge of Medicaid enrollment processes and regulations.
• Excellent communication and interpersonal skills, including the ability to empathize with patients.
• Proficiency with computer systems and software used for documentation and case management.
• Strong analytical skills to assess patient financial situations accurately.
• Ability to work independently and as part of a team in a fast-paced environment.
• Bachelor’s degree in healthcare administration, social work, finance, or a related field.
• At least 2 years of experience in Medicaid enrollment or patient financial advocacy.
• Strong commitment to patient advocacy and ethical standards in financial practices.

Nice To Haves

• Experience in a healthcare or financial advocacy role.
• Familiarity with other public assistance programs and resources.
• Knowledge of healthcare billing and insurance processes.
• Fluency in additional languages.
• Certification in healthcare financial counseling or a related area.

Responsibilities

• Assist patients in understanding Medicaid eligibility requirements and the enrollment process.
• Assess patients’ financial situations to determine Medicaid eligibility.
• Guide and support patients in completing Medicaid applications and required documentation.
• Maintain current knowledge of Medicaid policies, procedures, and legislative changes.
• Collaborate with healthcare providers and community organizations to facilitate patient access to Medicaid services.
• Follow up with patients to support successful enrollment and address ongoing financial concerns.
• Document interactions and maintain accurate patient case records.
• Participate in training and development related to Medicaid enrollment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level