Regional Patient Access Lead- Great Lakes
About The Position
The Regional Lead Patient Access leads and manages a team of field-based Patient Access Liaisons, ensuring the group meets business and personal development objectives. The team listens to patients, interprets their specific needs, and provides friendly, professional, well-informed answers to logistical questions. The Regional Lead contributes to strategic business direction and coordinates with Area Sales Directors to support teamwork with sales partners, shared priorities, strong communication, and healthcare provider education about Amgen By Your Side services. The role also works with Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing, and Training to support patient access to medications. It identifies and communicates emerging patient needs, coordinates participation in patient meetings and events, and oversees patient programs when applicable. The position requires 50–75% regional travel, including some overnight and weekend commitments.
Requirements
- Doctorate degree and 2 years of Patient Access experience, or a master’s degree and 4 years of Patient Access experience, or a bachelor’s degree and 6 years of Patient Access experience.
- Requires 50–75% regional travel, including some overnight and weekend commitments.
- Excellent presentation and PowerPoint skills.
- Proficiency in Microsoft Office.
- Professional, proactive demeanor.
- Strong interpersonal skills.
- Excellent written and verbal communication skills.
Nice To Haves
- Experience in the pharmaceutical or medical industry.
- People management experience, or demonstrated initiative and success developing toward people management, such as mentoring, training, leadership, or improving others’ knowledge and performance.
- Experience in rare diseases and/or applicable disorders.
- Facility with key performance metrics and data analysis.
- Previous patient educator or patient access experience.
- Previous experience calling on patients and/or healthcare providers.
- Knowledge of PhRMA, OIG, and other guidelines relating to compliant medical communications.
- Knowledge of insurance, reimbursement, and foundation assistance within the healthcare industry.
- Highly developed problem-solving skills and ability to thrive in a cross-functional team setting.
Responsibilities
- Lead and manage a team of Patient Access Liaisons.
- Be accountable for team performance, training, and compliance.
- Develop key performance metrics aligned with team efforts and company business objectives, and track each team member’s performance against those metrics.
- Develop team members individually to help them fulfill their roles in their regions.
- Work with Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing, and Training to support patient access to medications.
- Ensure the team receives appropriate foundational and ongoing training and develops relevant expertise.
- Identify new patient needs throughout the year and work with cross-functional teams to communicate them effectively.
- Coordinate team participation in national and local patient meetings and events.
- Oversee and support patient programs, when applicable, to meet current patient educational needs.
- Develop presentations on group objectives and performance as needed, at least quarterly.
- Coordinate with Area Sales Directors to facilitate teamwork, shared priorities, communication, and healthcare provider education on Amgen By Your Side services.
- Provide input on the strategic direction of the business.
Benefits
- Health and welfare plans for staff and eligible dependents.
- Retirement and Savings Plan with company contributions.
- Group medical, dental, and vision coverage.
- Life and disability insurance.
- Flexible spending accounts.
- Discretionary annual bonus program, or a sales-based incentive plan for field sales representatives.
- Stock-based long-term incentives.
- Award-winning time-off plans and bi-annual company-wide shutdowns.
- Flexible work models, including remote work arrangements where possible.
- Career development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
