Regional Patient Access Lead- Southeast
About The Position
The Regional Lead Patient Access is responsible for leading and managing a team of field-based Patient Access Liaisons, ensuring the team meets business objectives and supports individual development. The Patient Access team listens to patients, interprets their needs, and provides friendly, professional, well-informed answers to logistical questions. The Regional Lead contributes to business strategy and coordinates with Area Sales Directors to promote teamwork on shared priorities, communication, and healthcare provider education about Amgen By Your Side services. The role also works with Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing, and Training to support patient access to medications. It involves identifying emerging patient needs, coordinating participation in patient meetings and events, supporting patient programs when applicable, and preparing presentations on team objectives and performance. The position requires 50–75% regional travel, including some overnight and weekend commitments. The expected U.S. annual salary range, excluding Puerto Rico, is $175,958.50–$238,061.50. Actual salary varies based on relevant skills, experience, and qualifications.
Requirements
- Doctorate degree and 2 years of Patient Access experience, or a master’s degree and 4 years of Patient Access experience, or a bachelor’s degree and 6 years of Patient Access experience.
- Requires 50–75% regional travel, including some overnight and weekend commitments.
- Excellent presentation and PowerPoint skills.
- Proficiency in Microsoft Office.
- Professional, proactive demeanor.
- Strong interpersonal skills.
- Excellent written and verbal communication skills.
Nice To Haves
- Experience in the pharmaceutical or medical industry.
- People management experience or demonstrated initiative and success developing toward people management, such as mentoring, training, leadership, or elevating the knowledge and performance of others.
- Experience in rare diseases and/or applicable disorders.
- Facility with key performance metrics and data analysis.
- Previous patient educator or patient access experience.
- Previous experience calling on patients and/or healthcare providers.
- Knowledge of PhRMA, OIG, and other guidelines relating to compliant medical communications.
- Knowledge of insurance, reimbursement, and foundation assistance within the healthcare industry.
- Highly developed problem-solving skills and ability to thrive in a cross-functional team setting.
Responsibilities
- Lead and manage a team of Patient Access Liaisons.
- Be accountable for team performance, training, and compliance.
- Develop performance metrics appropriate to team efforts and business objectives, and track each team member’s performance against them.
- Develop team members individually to fulfill their roles in their regions.
- Work with Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing, and Training to support patient access to medications.
- Ensure the team receives appropriate fundamental and ongoing training and develops the necessary expertise.
- Identify new patient needs throughout the year and work with cross-functional teams to communicate those needs effectively.
- Coordinate team participation in national and local patient meetings and events.
- Oversee and support patient programs, if applicable, to address current patient educational needs.
- Develop presentations on group objectives and performance as needed, at least quarterly.
- Coordinate with Area Sales Directors to facilitate teamwork with sales partners on joint priorities, communication, and healthcare provider education about Amgen By Your Side services.
- Provide input on the strategic direction of the business.
Benefits
- Retirement and Savings Plan with generous company contributions.
- Group medical, dental, and vision coverage.
- Life and disability insurance.
- Flexible spending accounts.
- Discretionary annual bonus program, or a sales-based incentive plan for field sales representatives.
- Stock-based long-term incentives.
- Award-winning time-off plans and bi-annual company-wide shutdowns.
- Flexible work models, including remote work arrangements where possible.
- Career development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
