Regional Patient Access Lead - Midwest

Amgen • Chicago, IL

1d • Onsite

About The Position

The Regional Lead Patient Access – Rare Disease is a field-based role supporting customers across Illinois, Wisconsin, Minnesota, Missouri, and Colorado. The role leads and manages a team of field-based Patient Access Liaisons, with responsibility for the team’s performance, training, compliance, and personal development. The team listens to patients and provides friendly, professional, well-informed answers to logistical questions.

The Regional Lead contributes to the strategic direction of the business and coordinates with Area Sales Directors to support teamwork with sales partners, align joint priorities, maintain strong communication, and educate healthcare providers about Amgen By Your Side services. The role collaborates with Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing, and Training to support patient access to medications. It also identifies emerging patient needs, coordinates participation in patient meetings and events, supports applicable patient programs, and presents the group’s objectives and performance at least quarterly.

This is a field-based role requiring 50–75% regional travel, including some overnight and weekend commitments. The role requires the employee to reside in the territory. The posted annual salary range is $175,958.50–$238,061.50 USD. Amgen describes a benefits and rewards package that includes health and welfare plans, retirement and savings opportunities, career development, and time-off plans.

Requirements

• Doctorate degree and 2 years of Patient Access experience, or a master’s degree and 4 years of Patient Access experience, or a bachelor’s degree and 6 years of Patient Access experience.
• Must reside in the territory covering Illinois, Wisconsin, Minnesota, Missouri, and Colorado.
• Able to travel 50–75% regionally, including some overnight and weekend commitments.
• Excellent presentation and PowerPoint skills.
• Proficiency in Microsoft Office.
• Professional, proactive demeanor.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.
• Ability to thrive in a cross-functional team setting.

Nice To Haves

• Experience in the pharmaceutical or medical industry.
• People management experience or demonstrated initiative and success developing toward people management, such as mentoring, training, leadership, or improving others’ knowledge and performance.
• Experience in rare diseases and/or applicable disorders.
• Facility with key performance metrics and data analysis.
• Previous patient educator or patient access experience.
• Previous experience calling on patients and/or healthcare providers.
• Knowledge of PhRMA, OIG, and other guidelines relating to compliant medical communications.
• Knowledge of insurance, reimbursement, and foundation assistance within the healthcare industry.
• Highly developed problem-solving skills.

Responsibilities

• Lead and manage a team of field-based Patient Access Liaisons.
• Manage and be accountable for the team’s performance, training, and compliance.
• Develop key performance metrics aligned with team efforts and company business objectives.
• Track each team member’s performance against key metrics.
• Develop team members individually to help them fulfill their regional roles.
• Coordinate with Area Sales Directors to facilitate teamwork, communication, joint priorities, and healthcare provider education about Amgen By Your Side services.
• Work with Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing, and Training to support patient access to medications.
• Ensure the team receives appropriate fundamental and ongoing training and develops relevant expertise.
• Identify new patient needs and communicate them effectively to cross-functional teams.
• Coordinate team participation in national and local patient meetings and events.
• Oversee and support patient programs, when applicable, to meet current patient education needs.
• Prepare presentations on group objectives and performance as needed and at least quarterly.
• Provide input on the strategic direction of the business.

Benefits

• Comprehensive employee benefits package.
• Retirement and Savings Plan with generous company contributions.
• Group medical, dental, and vision coverage.
• Life and disability insurance.
• Flexible spending accounts.
• Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans and bi-annual company-wide shutdowns.
• Flexible work models, including remote and hybrid arrangements where possible.
• Career development opportunities.
• Work/life balance support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager