Regional Patient Access Lead - Midwest
About The Position
The Regional Lead Patient Access – Rare Disease is a field-based role supporting customers across Illinois, Wisconsin, Minnesota, Missouri, and Colorado. The role leads and manages a team of field-based Patient Access Liaisons, ensuring the team meets business and individual development objectives. The team listens to patients, understands their needs, and provides friendly, professional, well-informed responses to logistical questions. The Regional Lead contributes to business strategy and coordinates with Area Sales Directors to foster teamwork with sales partners, align priorities, maintain strong communication, and support healthcare provider education about Amgen By Your Side services. The role also collaborates with Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing, and Training to support patient access to medications.
Requirements
- Doctorate degree and 2 years of Patient Access experience, or a master’s degree and 4 years of Patient Access experience, or a bachelor’s degree and 6 years of Patient Access experience.
- Requires 50–75% regional travel, including some overnight and weekend commitments.
- Excellent presentation and PowerPoint skills.
- Proficiency in Microsoft Office.
- Professional, proactive demeanor.
- Strong interpersonal skills.
- Excellent written and verbal communication skills.
Nice To Haves
- Experience in the pharmaceutical or medical industry.
- People management experience or demonstrated initiative and success developing toward people management, such as mentoring, training, leadership, or elevating others’ knowledge and performance.
- Experience in rare diseases and/or applicable disorders.
- Facility with key performance metrics and data analysis.
- Previous patient educator or patient access experience.
- Previous experience calling on patients and/or healthcare providers.
- Knowledge of PhRMA, OIG, and other guidelines relating to compliant medical communications.
- Knowledge of insurance, reimbursement, and foundation assistance within the healthcare industry.
- Highly developed problem-solving skills and ability to thrive in a cross-functional team setting.
Responsibilities
- Lead and manage a team of Patient Access Liaisons.
- Be accountable for team performance, training, and compliance.
- Develop performance metrics aligned with team efforts and company business objectives.
- Track team members’ performance against key metrics.
- Develop team members individually to meet the needs of their regional roles.
- Work with Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing, and Training to support patient access to medications.
- Ensure the team receives appropriate foundational and ongoing training and develops relevant expertise.
- Identify emerging patient needs and communicate them effectively to cross-functional teams.
- Coordinate team participation in national and local patient meetings and events.
- Oversee and support patient programs, when applicable, to address current patient education needs.
- Prepare presentations on team objectives and performance as needed, at least quarterly.
- Provide input on the strategic direction of the business.
- Coordinate with Area Sales Directors to support collaboration, shared priorities, communication, and healthcare provider education about Amgen By Your Side services.
Benefits
- Health and welfare plans for staff and eligible dependents
- Retirement and Savings Plan with generous company contributions
- Group medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Disability insurance
- Flexible spending accounts
- Discretionary annual bonus program, or a sales-based incentive plan for field sales representatives
- Stock-based long-term incentives
- Award-winning time-off plans
- Bi-annual company-wide shutdowns
- Flexible work models, including remote and hybrid arrangements where possible
- Career development opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
