Regional Patient Access Lead- Southeast

Amgen • Columbia, SC

5d

About The Position

The Regional Patient Access Lead is responsible for leading and managing a team of field-based Patient Access Liaisons, ensuring the team meets business and personal development objectives. The team listens to patients, interprets their needs, and provides friendly, professional, well-informed answers to logistical questions. The Regional Lead contributes to the strategic direction of the business and coordinates with Area Sales Directors to support teamwork, shared priorities, communication, and healthcare provider education about Amgen By Your Side services.

The role works cross-functionally with Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing, and Training to support patient access to medications. It involves developing team performance metrics, monitoring results, supporting individual development and training, identifying emerging patient needs, coordinating participation in patient meetings and events, and overseeing patient education programs where applicable. The position requires 50–75% regional travel, including some overnight and weekend commitments.

Requirements

• Doctorate degree and 2 years of Patient Access experience, or a master’s degree and 4 years of Patient Access experience, or a bachelor’s degree and 6 years of Patient Access experience.
• Requires 50–75% regional travel, including some overnight and weekend commitments.
• Excellent presentation and PowerPoint skills.
• Proficiency in Microsoft Office.
• Professional, proactive demeanor.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.

Nice To Haves

• Experience in the pharmaceutical or medical industry.
• People management experience, or demonstrated initiative and success developing toward people management, such as mentoring, training, leadership, or elevating others’ knowledge and performance.
• Experience in rare diseases and/or applicable disorders.
• Facility with key performance metrics and data analysis.
• Previous patient educator or patient access experience.
• Previous experience calling on patients and/or healthcare providers.
• Knowledge of PhRMA, OIG, and other guidelines related to compliant medical communications.
• Knowledge of insurance, reimbursement, and foundation assistance within the healthcare industry.
• Highly developed problem-solving skills and ability to thrive in a cross-functional team setting.

Responsibilities

• Lead and manage a team of Patient Access Liaisons, and oversee their performance, training, and compliance.
• Develop key performance metrics aligned with the team’s efforts and company business objectives, and track team members’ performance against them.
• Develop each team member individually to help them fulfill their role in their region.
• Coordinate with Area Sales Directors to support teamwork with sales partners, shared priorities, strong communication, and healthcare provider education about Amgen By Your Side services.
• Work with Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing, and Training to support patient access to medications.
• Ensure the team receives appropriate fundamental and ongoing training and develops relevant expertise.
• Identify new patient needs throughout the year and communicate them effectively with cross-functional teams.
• Coordinate team participation in national and local patient meetings and events.
• Oversee and support patient programs, if applicable, to address current patient educational needs.
• Develop presentations on team objectives and performance as needed, at least quarterly.
• Provide input on the strategic direction of the business.

Benefits

• Comprehensive employee benefits package, including health and welfare plans for staff and eligible dependents.
• Retirement and Savings Plan with company contributions.
• Group medical, dental, and vision coverage.
• Life and disability insurance.
• Flexible spending accounts.
• Discretionary annual bonus program, or a sales-based incentive plan for field sales representatives.
• Stock-based long-term incentives.
• Award-winning time-off plans and bi-annual company-wide shutdowns.
• Flexible work models, including remote work arrangements where possible.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager