Regional Patient Access Lead - New York, NY
About The Position
The Regional Patient Access Lead is responsible for leading and managing a field-based team of Patient Access Liaisons and ensuring the team meets business and individual development objectives. The team listens to patients, interprets their specific needs, and provides friendly, professional, well-informed answers to logistical questions. The Regional Lead also provides input on the strategic direction of the business and coordinates with Area Sales Directors to support teamwork, shared priorities, communication, and healthcare provider education about Amgen By Your Side services. The role works with Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing, and Training to support patients’ access to medications. It includes ensuring team training and expertise, identifying emerging patient needs, coordinating participation in patient meetings and events, overseeing applicable patient programs, and presenting on team objectives and performance at least quarterly. The position requires 50–75% regional travel, including some overnight and weekend commitments.
Requirements
- Doctorate degree and 2 years of Patient Access experience, or a master’s degree and 4 years of Patient Access experience, or a bachelor’s degree and 6 years of Patient Access experience.
- Requires 50–75% regional travel, including some overnight and weekend commitments.
- Excellent presentation and PowerPoint skills.
- Proficiency in Microsoft Office.
- Professional, proactive demeanor.
- Strong interpersonal skills.
- Excellent written and verbal communication skills.
Nice To Haves
- Experience in the pharmaceutical or medical industry.
- People management experience or demonstrated initiative and success developing toward people management, such as mentoring, training, leadership, or elevating others’ knowledge and performance.
- Experience in rare diseases and/or applicable disorders.
- Facility with key performance metrics and data analysis.
- Previous patient educator or patient access experience.
- Previous experience calling on patients and/or healthcare providers.
- Knowledge of PhRMA, OIG, and other guidelines relating to compliant medical communications.
- Knowledge of insurance, reimbursement, and foundation assistance within the healthcare industry.
- Highly developed interpersonal, communication, and problem-solving skills, and the ability to thrive in a cross-functional team setting.
Responsibilities
- Lead and manage a team of Patient Access Liaisons.
- Be accountable for team performance, training, and compliance.
- Develop key performance metrics aligned with team efforts and company business objectives.
- Track each team member’s performance against key metrics.
- Develop team members individually to fulfill their roles in their regions.
- Work with Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing, and Training to support patient access to medications.
- Ensure the team receives appropriate fundamental and ongoing training and maintains expertise.
- Identify new patient needs throughout the year and work with cross-functional teams to communicate them effectively.
- Coordinate team participation in national and local patient meetings and events.
- Oversee and support patient programs, when applicable, to address current patient educational needs.
- Develop presentations on group objectives and performance as needed, at least quarterly.
- Coordinate with Area Sales Directors to support teamwork between the team and sales partners, including joint priorities, communication, and healthcare provider education on Amgen By Your Side services.
- Provide input on the strategic direction of the business.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
