Regional Patient Access Lead - New York, NY

Military Spouse Corporate Career Network•New York, NY

2d•Onsite

About The Position

The Regional Patient Access Lead manages a team of field-based Patient Access Liaisons, ensuring the group meets business and individual development objectives. The team listens to patients, interprets their needs, and provides friendly, professional, informed answers to logistical questions. The Regional Lead also provides input on business strategy and coordinates with Area Sales Directors to support teamwork, shared priorities, communication, and healthcare provider education about Amgen By Your Side services.

Requirements

Doctorate degree and 2 years of Patient Access experience, or a master’s degree and 4 years of Patient Access experience, or a bachelor’s degree and 6 years of Patient Access experience.
Highly developed interpersonal, communication, and problem-solving skills, with the ability to thrive in a cross-functional team setting.
Excellent presentation and PowerPoint skills.
Proficiency in Microsoft Office.
Professional, proactive demeanor.
Strong interpersonal skills.
Excellent written and verbal communication skills.
Ability to travel regionally 50–75%, including some overnight and weekend commitments.

Nice To Haves

Experience in the pharmaceutical or medical industry.
People management experience or demonstrated initiative and success developing toward people management, such as mentoring, training, leadership, or elevating others’ knowledge and performance.
Experience in rare diseases and/or applicable disorders.
Facility with key performance metrics and data analysis.
Previous patient educator or patient access experience.
Previous experience calling on patients and/or healthcare providers.
Knowledge of PhRMA, OIG, and other guidelines relating to compliant medical communications.
Knowledge of insurance, reimbursement, and foundation assistance within the healthcare industry.

Responsibilities

Lead and manage a team of Patient Access Liaisons.
Be accountable for team performance, training, and compliance.
Develop key performance metrics aligned with team efforts and company business objectives.
Track each team member’s performance against key metrics.
Develop team members individually to help them fulfill their roles in each region.
Work with Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing, and Training to support patient access to medications.
Ensure the team receives appropriate foundational and ongoing training and develops the necessary expertise.
Identify new patient needs throughout the year and communicate them effectively to cross-functional teams.
Coordinate team participation in national and local patient meetings and events.
Oversee and support patient programs, if applicable, to meet current patient education needs.
Prepare presentations on group objectives and performance as needed, at least quarterly.
Coordinate with Area Sales Directors to facilitate teamwork with sales partners on shared priorities, communication, and healthcare provider education about Amgen By Your Side services.