Regional Operations Training Lead

Yondr Group

About The Position

The Regional Operations Training Lead delivers and continuously improves the Operations training program across an assigned region. The role provides onboarding and role-based training; develops and maintains training content; facilitates classroom, virtual, practical, and on-the-job learning; conducts operational drills; and performs oral qualification boards. It also ensures training and qualification records are complete and that dashboards show completion, qualification progress, overdue requirements, and regional training gaps. This is a hands-on regional position working directly with site Operations, Technical Operations, Health, Safety and Environment, People teams, and subject matter experts. The AMER and EMEA role holders work together to maintain a consistent global program while accounting for regional, jurisdictional, customer, and site-specific requirements. Regular travel within the assigned region, with occasional cross-region travel, is required.

Requirements

Practical experience delivering or facilitating technical, operational, safety, qualification, or adult-learning programs.
Experience developing training content, learning objectives, practical exercises, assessments, job aids, or qualification materials.
Working knowledge of critical-environment operations, including electrical, mechanical, controls, maintenance, incident response, work control, and safe operating practices.
Comfort using learning management systems and Microsoft 365 tools.
Ability to interpret operating standards, procedures, technical documentation, and site requirements and translate them into clear, practical training.
Strong facilitation, presentation, evaluation, coaching, and written communication skills, with the ability to work effectively with technicians, site leadership, subject matter experts, and senior leaders.
Highly organized and comfortable managing multiple sites, training priorities, records, deliverables, and deadlines.
Ability to work independently, identify gaps, and move work from concept through delivery and measurable follow-up.
Willingness and ability to travel regularly within the assigned region.

Nice To Haves

Experience in data center operations, critical environments, technical operations, military or industrial operations, or another safety- and reliability-critical environment is strongly preferred.
Experience planning or facilitating drills, exercises, simulations, scenario-based training, or oral qualification boards is preferred.
Experience with Power BI or comparable reporting and dashboard tools is preferred.
A bachelor’s degree or formal training or education qualification is preferred; significant relevant operational and training experience may be considered in lieu of a degree.

Responsibilities

Lead regional onboarding and operational induction training for new Operations personnel, including role-based learning paths and site-specific requirements.
Facilitate instructor-led, virtual, practical, and on-the-job training using approved Yondr standards, procedures, qualification paths, and training materials.
Partner with Technical Operations, site leaders, and subject matter experts to develop, review, improve, and standardize training content, lesson plans, job aids, assessments, and qualification materials.
Support development and rollout of role-based qualification paths, practical evaluations, knowledge checks, refresher training, and remediation training.
Plan, facilitate, monitor, and document operational drills, including tabletop, walkthrough, simulated, awareness, and controlled functional exercises where appropriate and approved.
Perform oral qualification boards and document results in line with approved qualification requirements, including follow-up or remediation actions where needed.
Use drill results, incidents, audits, operating changes, and lessons learned to identify training needs and recommend updates to training content or qualification requirements.
Coordinate with site leaders to maintain regional and site training plans covering onboarding, required training, continuing training, drills, and requalification activities.
Ensure training and qualification records are accurately captured in approved systems and supporting evidence is complete, current, and auditable.
Maintain and improve training dashboards and reporting so Operations leadership can see completion status, qualification progress, overdue items, requalification needs, and other agreed training measures.
Review regional training data with site and Operations leadership, identify gaps or recurring issues, and drive appropriate follow-up actions.
Coordinate external or vendor training where specialist or statutory training is required and ensure completion evidence is captured in approved Yondr systems.
Support mobilizations and new-site readiness by developing training plans, coordinating delivery, validating site-specific training content, and helping prepare teams for operational handover.
Maintain training material libraries and support version control so teams use current, approved content.
Promote continuous learning, operational discipline, safe execution, and practical knowledge sharing across sites.
Partner with the counterpart Regional Operations Training Lead to maintain a consistent global program while accommodating regional requirements.
Travel regularly within the assigned region, with occasional cross-region travel as business needs require.
Perform other training duties as identified and agreed by leadership in support of data center operations.