Operations Training Lead

Plastic Express•Rancho Cucamonga, CA

2d•$72,000 - $84,000

About The Position

Reporting to the AVP of Learning and Development, the Operations Training Lead is directly responsible for the safe, efficient, and effective training of employees across Warehouse, Bulk Trucking, and Rail Operations. The role develops and delivers training for Warehouse Packaging, Shipping and Receiving, Drayage, CSR, and Pulverizing employees, as well as Bulk Trucking and Rail Operations personnel as needed. It ensures employees are aligned with updated company policies and required training, maintains training records and certifications in compliance with applicable regulations and company policies, supports safety, quality, and operational initiatives, and collaborates on training materials and procedures. The position communicates training successes and barriers to the AVP of Learning and Development. The role facilitates training across multiple sites and operational areas, engages with Operations Trainers to promote consistency, and supports operational leaders and the Learning and Development team. It documents training in required systems, maintains working knowledge of relevant operational systems, supports facility start-ups, updates procedures, and obtains certifications as directed. Bulk Trucking support may include Smith System Certified Driver Training and other required safety training; Rail Operations support includes developing, validating, and updating training materials and programs. This is a full-time salaried position. Days and hours may vary, and travel is required up to 35% yearly. The work is performed in warehouse and terminal production environments, with an emphasis on safety, quality, and efficiency. The role requires the ability to work long hours, including weekends and holidays when necessary. The employee is expected to support Operation Clean Sweep by helping prevent pellet, flake, and powder loss and ensuring spills are promptly and effectively cleaned up.

Requirements

High school diploma or equivalent.
General management experience, ideally within the logistics industry.
Effective verbal and written communication skills, including the ability to adjust content delivery for varying audiences.
Proven interpersonal skills and ability to develop and manage relationships.
Ability to work independently and as part of a team.
Ability to recognize onsite risk factors and take appropriate action with firmness and tact.
Computer proficiency in a Windows environment, with emphasis on the Microsoft Office suite.
Ability to multitask and handle multiple activities simultaneously.
Ability to travel and work long hours, including weekends and holidays when necessary.
Ability to sit, stand, walk, bend, stoop, and climb stairs throughout the workday.
Ability to lift, carry, push, and pull up to 50 pounds regularly and occasionally heavier loads with assistance.
Ability to reach frequently and use hands to operate warehouse equipment, computers, and office machines.
Ability to work in varying temperatures and environmental conditions in warehouse, yard, and office settings.
Ability to remain alert and focused in active warehouse areas where forklifts, trucks, and other equipment are operating.
Visual and auditory ability to identify safety hazards, read labels, and communicate effectively in noisy environments.

Nice To Haves

Bachelor’s degree.
Experience in a formal training environment.
Spanish language skills.
Experience with training authoring platforms and AI tools.
Smith System Certified Trainer, if required based on operational need and location.
First Aid/CPR Certification, if required based on operational need and location.
Aerial Lift Certification, if required based on operational need and location.
Fall Protection Certification, if required based on operational need and location.
Program-specific Train-the-Trainer Certification, if required based on operational need and location.
Additional certifications and functional mastery as required by the business.

Responsibilities

Ensure jobs and tasks follow the company’s Prime Rules of Safety and company-wide standardization and quality-control processes and procedures.
Engage with Operations Trainers across the company to ensure consistent, standardized training.
Provide feedback and recommendations to operational leadership across Warehouse, Bulk Trucking, and Rail Operations.
Facilitate training for groups of varying sizes across multiple locations and operational areas.
Develop and deliver site-specific training as needed.
Model the organization’s desired culture, tenets, and philosophies.
Communicate and assist regularly with Operations Trainers and Learning and Development team members to maintain standardization and compliance with required training.
Assist operational Managers and AVPs as necessary.
Document and upload training documents in MyPE, EHS-I, and other required databases or systems.
Help management identify personnel for possible advancement, based on tangible evidence.
Maintain working knowledge of applicable systems across Warehouse, Bulk Trucking, and Rail Operations to develop and deliver accurate, applicable, and current training.
Use training development and authoring tools, including Articulate 360 Rise, PowerPoint, Excel, Lucidchart, Photoshop, PowerDirector, and Claude or similar AI tools as directed.
Assist with start-up of future facilities.
Develop and assist in updating work procedures as needed.
Provide Bulk Trucking training support, including facilitating or supporting Smith System Certified Driver Training and other required safety training when Bulk Trucking trainers are unavailable.
Collaborate with Rail Operations on developing training materials, writing and validating procedures, and updating existing Rail training programs.
Obtain and maintain certifications as directed by the AVP of Learning and Development based on operational need and location.
Travel up to 35% yearly and work long hours, including weekends and holidays, when necessary.
Support Operation Clean Sweep by preventing pellet, flake, and powder loss and ensuring spills are swiftly and effectively cleaned up.