Training Business Operations Lead

Kotter•Seattle, WA

3h•$85,000 - $120,000•Remote

About The Position

Kotter Training is hiring a senior individual contributor to own and continuously improve the operational foundation of its growing training business. The role brings together program delivery, business operations, systems, processes, and performance data to support an exceptional client experience and an effective, financially healthy business. The position balances hands-on execution with broader business problem-solving and has broad ownership and cross-functional influence. The role oversees the operational details of corporate and public training programs, from planning through delivery and follow-up. It partners with the Head of Training, Sales Enablement, Finance, and other teams to monitor performance, use data to inform decisions, manage delivery economics and capacity, and support growth. It also builds and maintains workflows, tools, documentation, operating rhythms, and systems that make delivery more consistent and scalable. This is a remote, U.S.-based position. Occasional travel may be required for team meetings, client programs, or company events. Travel may be up to 10%. The salary range is $85,000–$120,000, based on experience and qualifications. Kotter offers health coverage, a 401(k), unlimited paid time off, and professional development opportunities.

Requirements

At least 5 years of relevant experience in business operations, training operations, program operations, service delivery, or a related field.
Bachelor’s degree or equivalent practical experience.
Experience managing complex operational workflows and coordinating multiple stakeholders, priorities, and deadlines.
Demonstrated ability to improve processes, systems, or operating practices and turn ideas into lasting changes.
Experience using data, reporting, and performance metrics to identify issues, evaluate results, or inform decisions.
Business and financial acumen, including understanding operating costs, resource utilization, and factors affecting profitability.
Strong planning and organizational skills, with judgment to prioritize and adapt as circumstances change.
Excellent written and verbal communication skills and ability to build effective cross-functional relationships.
Ability to work independently, navigate ambiguity, and influence without formal authority.
Proficiency with business productivity tools and operational systems.
Authorization to work in the United States without current or future employer-sponsored visa support.

Nice To Haves

Master’s degree or MBA.
Experience with CRM, learning management, scheduling, or reporting platforms.
Experience in business operations, professional services, consulting, training as a service, or leadership development.
Potential skills or expertise in facilitation, product development, or proposal production.

Responsibilities

Oversee operational details for corporate and public training programs from initial planning through delivery and follow-up.
Partner with the training sales team to transition closed deals into active projects and document client requirements, customizations, and SOW details.
Serve as a post-sale client contact and manage logistical communications, including facilitation requirements, materials production, and participant preparation.
Coordinate delivery resources and ensure facilitators have the materials, context, and support needed for engagements.
Own execution of the public training calendar, including registration pages, attendee communications, materials, and virtual or in-person event logistics.
Support public attendees by handling inquiries, distributing pre-session instructions, and tracking certificates and surveys.
Provide occasional on-site or virtual event support, including attendee and vendor management and technical support for virtual sessions.
Partner with the Head of Training, Sales Enablement, and Finance to monitor business performance, identify trends and risks, and recommend actions.
Monitor corporate project scope and flag scope creep or necessary SOW change orders.
Track vendor, venue, translation, and other delivery costs to assess margins and product performance and identify efficiency improvements.
Gather client feedback, conduct facilitator debriefs, ensure project closure protocols are followed, and share success stories with Training and Marketing.
Manage timelines and actions for internal initiatives, including curriculum asset updates and new product development.
Evaluate and improve workflows, tools, documentation, and systems to simplify processes, reduce friction, and support reliable delivery at scale.
Establish operating rhythms that provide visibility into priorities, programs, business performance, and constraints; clarify responsibilities and ensure issues and decisions lead to action.
Collaborate with Training and Consulting leadership to forecast capacity, allocate delivery resources across corporate and public programs, and help prevent team burnout.
Coordinate dependencies and ensure go-to-market and delivery readiness for product launches.
Organize training materials and access, maintain file and LMS asset structures, and establish version-control protocols.
Track Kotter Certified Trainer delivery requirements and alert the Head of Training when annual facilitation-license requirements are unmet.
Standardize templates, status reports, and delivery checklists, and identify improvements to back-of-house processes.
Maintain project management tools such as Asana, ensure data and tasks are current, and optimize use of delivery tools such as Zoom, Miro, Mentimeter, and Jotform.
Coordinate across Training, Consulting, Sales, Marketing, Finance, external facilitators, and partners to align priorities and keep work moving.
Implement internal communications mechanisms that make Training team work visible and clarify stakeholder needs, decisions, and required actions.
Partner with the Head of Training to translate business priorities into operational plans, identify dependencies, and prepare for new programs and growth opportunities.
Align promotional schedules and campaigns with Marketing; provide accurate program dates, descriptions, and assets and report registration pacing.
Work with Sales and Training leadership on pipeline visibility, delivery feasibility, capacity constraints, and readiness for new offerings.
Manage translation of training materials, coordinating with third-party translation services and global partners.
Depending on skills and expertise, potentially support facilitation, product development, or proposal production.