Business Operations Lead

Rivian•Atlanta, GA

About The Position

Rivian is seeking a Business Operations Lead to serve as the intelligence layer between Customer Analytics and Sales & Delivery leadership. The role owns the source of truth for Sales & Delivery performance KPIs, ensuring that data is clean, consistent, and presented to provide actionable insight and support decision-making. This is not an analyst role. The successful candidate will move fluently between data and narrative, assess performance across site, regional, and portfolio levels, and connect broader business trends to patterns across individual teams and locations. The role calls for strong analytical judgment, editorial instincts, and the ability to communicate a clear data-driven story to executive audiences.

Requirements

At least 6 years of experience in retail analytics, sales analytics, commercial performance insights, or a similarly data-intensive commercial role.
Experience owning KPI frameworks and governing metric definitions across complex, multi-stakeholder organizations.
Ability to assess performance at site, regional, and portfolio levels and connect macro trends to micro-level outcomes across a distributed organization.
Fluency in data visualization tools such as Tableau, Hex, or similar, including experience shaping dashboard design and working directly with analytics or data engineering teams.
Ability to translate business questions into analytical requirements and analytical findings into business language.
Strong narrative instincts and ability to clearly build the story behind data so executives can act on it.
Exceptional written communication and presentation skills, including the ability to create clear, well-structured, decision-oriented executive materials.

Nice To Haves

Experience in automotive, retail, or other consumer-facing commercial operations.
Familiarity with Salesforce or similar CRM operations and analytics tooling.

Responsibilities

Maintain the source of truth for Sales & Delivery performance KPIs by defining metrics, governing definitions, and ensuring consistency across dashboards, reports, and leadership communications.
Serve as the primary liaison to Customer Analytics, translating operational and executive needs into dashboard and reporting requirements and ensuring outputs are clean, accessible, and decision-ready.
Identify performance trends across site, regional, and portfolio levels, connecting macro dynamics to micro-level patterns and surfacing insights before they become compounding problems.
Translate performance data into clear, actionable recommendations for Sales & Delivery leadership, including diagnosis, root cause, and a suggested path forward.
Own the analytical narrative in executive presentations, briefs, WBRs, QBRs, and leadership reviews, including the story behind the charts and the decisions they should drive.
Monitor data integrity across reporting surfaces, identify inconsistencies and gaps, and drive resolution with Customer Analytics to maintain a single version of the truth.
Build and maintain performance visibility frameworks that provide site leaders, regional leaders, and executives with insights appropriate to their scope of accountability.
Partner with Analytics, Finance, Sales Operations, and Field Leadership to align on KPI definitions, ensure consistent application, and evolve the metrics framework as the business scales.