Business Operations Team Lead

FeverUp • Los Angeles, CA

3d • Hybrid

About The Position

The Business Operations Team Lead owns the operations of a region for Fever Originals’ SSI team, which builds, manages, and scales recurring live experiences across more than 100 cities worldwide. The role is embedded in a regional office and works cross-functionally with Growth, Marketing, Production, Operations, Finance, and Legal, while also engaging with venues, local production partners, artists, and casting agents.

The Team Lead is accountable for the expansion, quality, and profitability of a portfolio of live experience IPs in their market. This includes owning regional operational P&L, launching experiences in new cities, adapting global IPs to local markets, improving audience satisfaction, growing add-on revenue, managing operational KPIs, and identifying scalable process improvements. The role also leads a team of 6–12 Project Managers and Producers and contributes to regional and global strategy on IPs, programming, and expansion.

Requirements

• 5–8 years of experience in operations, general management, consulting, or a fast-paced startup environment, with P&L ownership and a record of driving results.
• Strong analytical skills and the ability to use data to make decisions; comfortable with P&L analysis, KPI monitoring, and data tools.
• Proven experience managing a team, including hiring, developing, motivating, and holding 6–12 people accountable to high standards.
• Operational rigor, attention to detail, and a process-minded approach, with a track record of improving execution quality and identifying problems early.
• Strategic mindset and ability to identify changes that could materially improve the business.
• Strong communication skills across levels and functions in a global, cross-functional organization.
• Entrepreneurial spirit and comfort with ambiguity, changing priorities, and ownership without a complete playbook.
• Native or highly fluent English.

Nice To Haves

• Additional languages, depending on the market.

Responsibilities

• Own the regional operational P&L across active IPs, including revenue, costs, and gross margin.
• Expand the IP portfolio into new cities by identifying venues, negotiating with local partners, and launching markets while maintaining experience quality and format standards.
• Adapt global IPs to local markets, including production format, casting, logistics, and programming.
• Improve ratings and customer satisfaction by diagnosing quality issues and leading action plans.
• Grow add-on revenue streams such as merchandising, upsells, food and beverage, and brand partnerships; support testing new programs in the market.
• Monitor and own regional operational KPIs, including occupancy rates, audience ratings, capacity launch efficiency, and gross margin per show.
• Use data tools and dashboards to identify performance gaps, create improvement plans, and track results.
• Ensure adherence to operational guidelines and processes, including launch cadences, reporting standards, and production requirements.
• Collaborate with Growth on capacity planning, marketing strategy, and pricing to maximize revenue.
• Identify process inefficiencies and propose scalable operational improvements.
• Lead 6–12 Project Managers and Producers by setting goals and priorities, holding regular one-to-ones and performance reviews, and building an accountable, high-performance culture.
• Develop team members’ skills and career paths, and manage performance when standards are not met.
• Promote Fever’s values of accountability, proactivity, data-driven decision-making, and entrepreneurial ownership.
• Identify opportunities to improve the business model, test new formats, and grow Fever’s regional footprint.
• Contribute to global discussions on IP strategy, program development, and expansion priorities.
• Represent the region in cross-functional forums and communicate what is working, what is not, and what should change.

Benefits

• Competitive compensation package, including base salary and performance bonus; total compensation approximately USD 130,000 gross per year.
• 40% discount on Fever events and experiences worldwide.
• Health insurance.
• Dental insurance.
• Wellhub membership.
• 22 days of annual leave.
• Hybrid working: office Monday through Thursday and work from home on Fridays.
• Real ownership and impact from day one in a high-growth global category leader.
• Professional and personal growth in a fast-moving, international environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed